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Finacle Specialist Careers – DFCU Bank
Posted by: ugashare-Volunteer
Posted date: 2025-Feb-25
Location: ampala, Uganda
Job Title: Finacle Specialist Organisation: DFCU Bank Duty Station: Kampala, Uganda Reports to: Manager Core Banking Systems  About the Company: DFCU Bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions. Job Summary:   Reporting to the Manager Core Banking Systems, the role holder will be responsible for providing expert advice and delivery of quality level 2 application support, implementation, customization and enhancement for the Banks Finacle Core Banking Application within the designated service portfolio. This position requires a deep understanding of the Finacle core banking system, banking processes, and technical skills to ensure the effective use of the software within the Bank. Key Duties and Responsibilities: - Design, configure, deploy, and maintain the state of the enterprise security for the Core Banking system and related applications
- Analysis and resolution of Finacle-related issues which have been escalated from the bank L1 support team during operations and maintain proper documentation/logs for resolution provided.
- Coordinate with L3 support and product vendor in case of product bug/enhancement requirements and follow up with the vendor for early resolution and solution. Provide alternate solutions while pending the final resolution to help the bank continue with the business functions.
- Connect24 and Finacle Integrator Support.
- Owning all core Banking calls assigned in the service plus system to carry out problem investigation and analysis, follow-up with the respective teams/Infosys and update the status with issue resolution and follow-up for closure.
- Knowledge transfer, end users, L1 and L2 team members through organized on-job and off-job training.
- Own and document all Customization-Modifications done to the Core Banking system for continuity;
- Customization-Modification of existing Customizations, review of new customization requests, design, development and deployment of the same in production upon business confirmation.
- Provision of advisory services to the bank on the optimum use of Finacle products.
- Bottom-line responsibility for all product issues related to Finacle.
- Plan, coordinate and implement security measures to safeguard the Core Banking platform against accidental or unauthorized access or modification to the system.
- Schedule, plan and supervise the installation and testing of new products, upgrades, patches or improvements to the Finacle product suite.
- Gather system enhancement, data extract requests and reporting requirements from system users and work closely with the information technology team to develop detailed technical requirements and resulting specifications.
- Maintains Core Banking systems performance by performing proactive system capacity and availability monitoring and analysis, and performance tuning; troubleshooting network problems; and escalating problems to vendors.
- Meets financial requirements by submitting information for budgets; and monitoring expenses.
- Customise the Finacle front-end and back-end Functionality
- Manage, Configure and optimise FInacle C24 and FI and interface with internal and external applications
- Carry out problem investigations and Effectively troubleshoot Finacle Problems
- Provide support to Level 1 and Level 2 resources
Qualifications, Skills and Experience:
- Minimum of a Bachelor’s Degree in Computer Science, IT, Engineering or other related field from a reputable university or college
- Certification in database management preferred
- Finacle Core Banking Systems Training
- Minimum working experience of 5 years with 3 years of technical experience supporting Finacle banking system in the medium to large organizations
- Advanced hands-on Finacle Systems skills
- Able to implement Finacle test environments from scratch
- Wide knowledge of and advanced skills in computer hardware and software programs of diverse functionality. Including but not limited to, communications systems, desktop applications, and network administration programs.
- Significant experience in supporting databases (preferably Oracle, PostgreSQL and/or Microsoft SQL)
- Application development skills
- Exceptional oral and written communication skills with the ability to communicate clearly and persuasively, interpret documents, understand procedures, write reports and correspondence; speak clearly to third parties and employees.
- Able and willing to solve complex analytical challenges, independently analyze information; and make recommendations based on analysis.
- Self-motivated team player with the ability to adapt and work cooperatively and effectively in different situations and teams to carry out assigned tasks and maintain a positive attitude under stress conditions.
- Disposition to share knowledge fully and willingly with other employees in the interest of the organization.
How to Apply: If you believe you meet the requirements as noted above, please forward your application with a detailed CV including your present position and copies of relevant professional/academic certificates, to the email address indicated below: Vacanciesbank dfcugroup.com  Deadline: 4th March 2025. Only short-listed candidates will be contacted. For more of the latest jobs, please visit https://www.ugashare.com or find us on our facebook page https://www.facebook.com/Ugashare Job Title: Internal Auditor Organisation: DFCU Bank Duty Station: Kampala, Uganda… Job Title: Finacle Administrator Organisation: DFCU Bank Duty Station: Kampala, Uganda… Job Title: Project Manager Organisation: DFCU Bank Duty Station: Kampala, Uganda… Job Title: Manager, Sector, Education & Health Organisation: Stanbic Bank Uganda… Job Title: Head Women in Business    Organisation: DFCU Bank Duty… Job Title:  Social & Creative Specialist Organisation: Fido Uganda Duty Station:  Kampala,…
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