Field IT Engineers job at Roke

Description

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POSITION / QUALIFICATIONS

Provide professional onsite installation, maintenance and troubleshooting of customer IT and network infrastructure, ensuring reliable service delivery. timely fault resolution, and an excellent customer experience.

KEY RESPONSIBILITIES

• Install and configure routers, switches, access points and customer-premise equipment
• Support LAN, WAN, Wi-Fi, VPN, fibre, radio and internet connectivity solutions.
• Conduct site surveys, installations, testing and customer handover.
• Diagnose and resolve network, hardware and connectivity incidents within SLA timelines.
• Maintain accurate tickets, configurations and field reports

QUALIFICATIONS

Bachelor’s Degree in IT, Computer Science, Telecommunications, Network Engineering.

Electrical/ Electronic Engineering or a related field

1-3 years of relevant IT support, networking or field engineering experience.

Good knowledge of TCP/P, Routing & Switching Wireless Networks and Endpoint Support.

CCNA, Mikro Tik, Microsoft, Fortinet, CompTIA Network+ or ITIL certification is an added advantage.

Toll free line: 0205000123

• Install and configure routers, switches, access points and customer-premise equipment
• Support LAN, WAN, Wi-Fi, VPN, fibre, radio and internet connectivity solutions.
• Conduct site surveys, installations, testing and customer handover.
• Diagnose and resolve network, hardware and connectivity incidents within SLA timelines.
• Maintain accurate tickets, configurations and field reports

• TCP/IP
• Routing & Switching
• Wireless Networks
• Endpoint Support

• Bachelor’s Degree in IT, Computer Science, Telecommunications, Network Engineering. Electrical/ Electronic Engineering or a related field
• 1-3 years of relevant IT support, networking or field engineering experience.
• CCNA, Mikro Tik, Microsoft, Fortinet, CompTIA Network+ or ITIL certification is an added advantage.