Field Credit Collections Officer job at Q-Sourcing Limited
Posted by: ugashare-Volunteer
Posted date: 2024-Jun-05
Location: Kampala
Vacancy title: Field Credit Collections Officer [ Type: FULL TIME , Industry: Consulting , Category: Accounting & Finance ] Jobs at: Q-Sourcing Limited Deadline of this Job: Sunday, June 09 2024 Duty Station: Within Uganda , Kampala, East Africa Summary Date Posted: Wednesday, June 05 2024, Base Salary: Not Disclosed Similar Jobs in Uganda Learn more about Q-Sourcing Limited Q-Sourcing Limited jobs in Uganda
JOB DETAILS: Job Summary: The Field Credit Collections Officer will be responsible for visiting customers with overdue payments, negotiating repayment plans, and resolving issues related to delinquent accounts. Duties/Responsibilities: • Conduct field visits to customers' homes or businesses to collect outstanding payments, utilizing tact and professionalism to address customer concerns and negotiate payment arrangements. • Educate customers on their account status, payment options, and consequences of non-payment, ensuring clear and accurate communication. • Update customer account information accurately and promptly in the system, documenting all collection activities and interactions. • Identify and prioritize delinquent accounts, developing action plans to recover outstanding balances in a timely manner. • Collaborate with other departments, such as credit analysis and customer service, to address root causes of delinquency and prevent future occurrences. • Handle customer inquiries and complaints related to billing, payments, and account discrepancies, resolving issues promptly and efficiently. • Adhere to regulatory requirements and compliance standards governing collections activities, ensuring confidentiality and data security. • Meet or exceed individual and team performance targets for collections effectiveness, call quality, and customer satisfaction. • Participate in training and development programs to enhance skills and knowledge related to collections techniques and best practices Qualifications: • Bachelor's degree in Business Administration, Finance, or related field preferred. • Minimum of 1-2 years of experience in collections, customer service, or field-based roles. • Strong communication and negotiation skills, with the ability to handle difficult conversations and resolve conflicts. • Ability to work independently and effectively manage time and resources in a field-based environment. • Proficiency in MS Office suite and experience with mobile data collection tools and customer relationship management (CRM) systems. • Knowledge of regulatory requirements governing collections activities in Uganda is a plus. • Valid driver's license and access to a reliable vehicle preferred Why Join our client: • Opportunity to make a meaningful impact by leveraging data to drive sustainable agricultural development and • improve livelihoods in Uganda. • Collaborative and dynamic work environment with opportunities for professional growth and development. • Competitive compensation package, including performance-based incentives and benefits.
Education Requirement: No Requirements
Job Experience: No Requirements Work Hours: 8
Experience in Months:
Level of Education: Job application procedure
Interested and qualified, Click here to apply.
All Jobs QUICK ALERT SUBSCRIPTION
|