Field Collection Agents job at EBC

Description

EBC is hiring Field Collection Agents (8) responsible for conducting on-site visits to customers with overdue payments, with the objective of recovering outstanding installments and minimizing company losses. The ideal candidate must be based in Eastern Uganda or be willing to relocate to the region.

Key Duties and Responsibilities:

Field Visits & Recovery: Conducting in-person, on-site visits to customers’ homes or business locations to collect overdue payments.

Negotiation: Engaging with customers to understand their repayment difficulties, educating them on penalties, and negotiating payment plans.

Asset/Device Recovery: Retrieving devices or collateral from customers who have defaulted on loans, adhering to company procedures.

Reporting & Documentation: Maintaining accurate records of customer interactions, updating repayment status in the system, and reporting daily progress to management.

Stakeholder Management: Establishing and maintaining relationships with local authorities (e.g., police) to support the recovery of long-overdue or fraudulent cases.

Compliance: Ensuring all collection activities comply with legal regulations and company policies regarding debt collection.

Qualifications, Skills and Experience:

Education

Diploma or Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.

Year/s of Experience

1-3 Years

Additional Requirements

Experience: Prior experience in loan collection, field recovery, or related financial services is preferred.

Mobility: Must be willing to travel within assigned areas (Kampala or other regions in Uganda) for on-site visits.

Communication: Excellent verbal negotiation skills and ability to handle difficult customers professionally.

Local Knowledge: Familiarity with the local geography and market environment.

Language: Proficiency in local languages and basic English.

Citizenship: Must be a Ugandan citizen.

• Conducting in-person, on-site visits to customers’ homes or business locations to collect overdue payments.
• Engaging with customers to understand their repayment difficulties, educating them on penalties, and negotiating payment plans.
• Retrieving devices or collateral from customers who have defaulted on loans, adhering to company procedures.
• Maintaining accurate records of customer interactions, updating repayment status in the system, and reporting daily progress to management.
• Establishing and maintaining relationships with local authorities (e.g., police) to support the recovery of long-overdue or fraudulent cases.
• Ensuring all collection activities comply with legal regulations and company policies regarding debt collection.

• Excellent verbal negotiation skills
• Ability to handle difficult customers professionally
• Familiarity with the local geography and market environment
• Proficiency in local languages and basic English

• Diploma or Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
• Prior experience in loan collection, field recovery, or related financial services is preferred.
• Must be willing to travel within assigned areas (Kampala or other regions in Uganda) for on-site visits.
• Must be a Ugandan citizen.