Field Agent – Collections job at 4G Capital

About 4G Capital

At 4G Capital, we believe in unlocking human potential for good. We are the market leader in unsecured working capital lending in Kenya and Uganda, empowering micro and small businesses with instant access to capital and business training. We are Africa’s highest-scoring fintech B Corp, driven by impact, innovation, and integrity — and we’re growing fast.

The Role

We are looking for a driven, street-smart, and results-oriented Field Agent to manage delinquent customer portfolios and recover overdue amounts in line with 4G Capital policies. This is a hands-on, field-based role for someone who thrives on accountability, teamwork, and delivering results.

What You’ll Do

• Actively work and close all assigned delinquent accounts
• Follow up and resolve defaulted accounts through field visits
• Investigate and resolve customer queries and complaints professionally
• Achieve and exceed monthly collection targets
• Conduct field visits and submit recovery reports and action plans
• Collaborate closely with branch teams and the Call Centre on bad debt portfolios
• Engage local authorities and security officers where required
• Participate in collection drives across branches
• Action bad-faith clients escalated from the Call Centre

Key Performance Indicators

• Number of accounts successfully closed
• Amount collected on assigned portfolio
• Home market clean-up effectiveness

Who You Are

You are someone who:

• Communicates clearly and confidently
• Handles confidential information with integrity
• Is highly organized, detail-oriented, and a strong self-manager
• Thrives under pressure and works well with minimal supervision
• Has a strong service mindset and a “make it happen” attitude
• Is proactive, energetic, and not afraid to get your hands dirty
• Is a team player with a practical approach to challenges
• Is motivated to make a difference every single day

Qualifications

• Bachelor’s degree

Why Join 4G Capital?

• Be part of a mission-driven, high-impact fintech
• Gain hands-on experience across field operations and collections
• Clear career growth opportunities within Collections, Call Centre, and Branch Operations
• Work in a performance-driven environment that rewards results and integrity

Career Growth Opportunities

High performers can grow into roles such as:

• Branch Manager
• Call Centre Team Leader
• Assistant Sector Manager
• Assistant Collections Manager
• Sector Manager

(Based on consistent KPI achievement, integrity, leadership potential, and ability to support branch teams.)

• Actively work and close all assigned delinquent accounts
• Follow up and resolve defaulted accounts through field visits
• Investigate and resolve customer queries and complaints professionally
• Achieve and exceed monthly collection targets
• Conduct field visits and submit recovery reports and action plans
• Collaborate closely with branch teams and the Call Centre on bad debt portfolios
• Engage local authorities and security officers where required
• Participate in collection drives across branches
• Action bad-faith clients escalated from the Call Centre

• Clear and confident communication
• Integrity in handling confidential information
• Highly organized
• Detail-oriented
• Strong self-management skills
• Ability to thrive under pressure
• Ability to work with minimal supervision
• Strong service mindset
• "Make it happen" attitude
• Proactive and energetic
• Not afraid to get your hands dirty
• Team player
• Practical approach to challenges
• Motivated to make a difference

• Bachelor’s degree