Factory Receptionist & Administrative Officer job at Dalilang Foods & Beverages

Dalilang Foods & Beverages is a Ugandan FMCG manufacturer producing packaged snacks, including potato crisps, gonja chips, coated peanuts and peanut butter, alongside spring water, fruit nectars and energy drinks.

Job Description

Manage front desk inquiries, screen factory visitors, and handle official correspondence to maintain a secure and welcoming reception environment.

Deliver reliable day to day administrative support, document management, and coordination of head office tasks to ensure smooth cross functional operations.

Uphold high standards of confidentiality, administrative control, and service accuracy across all administrative records and office interactions.

Key Duties & Responsibilities

• Receive and screen incoming visitors, manage front desk inquiries, and enforce factory visitor access and safety procedures.
• Handle, log, and route official incoming and outgoing correspondence, telephone calls, and administrative communications promptly.
• Maintain complete, legible, organized, and traceable filing systems and registers for official company documentation.
• Reconcile administrative records, logs, transactions, and outstanding communications, investigating differences before closing tasks.
• Safeguard employee, customer, supplier, and financial information against unauthorized access, disclosure, or careless disposal.
• Coordinate routine head office administrative requests, supplies, schedules, and authorizations within established timelines.
• Observe all occupational health, safety, hygiene, and security protocols, reporting front office hazards and security incidents immediately.
• Escalate unresolved issues, serious safety hazards, data discrepancies, or requests exceeding personal authority through correct management channels.

Skills

• Professional verbal and written communication and front desk etiquette
• Office administration and document management
• Confidentiality, discretion, and information security awareness
• Record reconciliation and meticulous attention to detail
• Digital literacy in office tools, email, spreadsheets, and electronic records

Education Qualifications & Experience

Education Qualifications

Bachelor's Degree or Higher Diploma in Secretarial Studies, Office Management, Office Administration, Business Administration (BBA), Public Administration, Records Management, Human Resource Management, Accounting, Finance, Commerce, Business Studies, Business Computing, Information Management, Customer Service, or related disciplines

Diploma or Certificate in Secretarial Studies, Office Management, Office Administration, Public Administration, Records Management, Customer Service, or equivalent business related fields

Uganda Advanced Certificate of Education (UACE) trainee entry route with demonstrated computer literacy, communication skills, and organizational aptitude

Experience

No prior work experience required.

Entry level role open to fresh graduates, including a 1 month onboarding and front desk protocol training program.

• Receive and screen incoming visitors, manage front desk inquiries, and enforce factory visitor access and safety procedures.
• Handle, log, and route official incoming and outgoing correspondence, telephone calls, and administrative communications promptly.
• Maintain complete, legible, organized, and traceable filing systems and registers for official company documentation.
• Reconcile administrative records, logs, transactions, and outstanding communications, investigating differences before closing tasks.
• Safeguard employee, customer, supplier, and financial information against unauthorized access, disclosure, or careless disposal.
• Coordinate routine head office administrative requests, supplies, schedules, and authorizations within established timelines.
• Observe all occupational health, safety, hygiene, and security protocols, reporting front office hazards and security incidents immediately.
• Escalate unresolved issues, serious safety hazards, data discrepancies, or requests exceeding personal authority through correct management channels.

• Professional verbal and written communication and front desk etiquette
• Office administration and document management
• Confidentiality, discretion, and information security awareness
• Record reconciliation and meticulous attention to detail
• Digital literacy in office tools, email, spreadsheets, and electronic records

• Bachelor's Degree or Higher Diploma in Secretarial Studies, Office Management, Office Administration, Business Administration (BBA), Public Administration, Records Management, Human Resource Management, Accounting, Finance, Commerce, Business Studies, Business Computing, Information Management, Customer Service, or related disciplines
• Diploma or Certificate in Secretarial Studies, Office Management, Office Administration, Public Administration, Records Management, Customer Service, or equivalent business related fields
• Uganda Advanced Certificate of Education (UACE) trainee entry route with demonstrated computer literacy, communication skills, and organizational aptitude