ERP Project Relief Support Officer job at Watoto Church Ministries

About Organisation:

Watoto Church Ministries has experienced exponential growth over the past couple of years, comprising multiple Celebration Centres (Campuses) and diverse Community care initiatives, including Child Care, Neighbourhood, Education, and FM Radio, among others.

Job Summary:

The ERP Project Relief Support Officer is charged with the responsibility to support the day-to-day operations of the ERP project in the implementation, go-live, and stabilisation phases.

Key Duties and Responsibilities:

• Support daily ERP project operations for system availability and functionality.
• Provide helpdesk support (on-site/remote) during go-live and stabilisation.
• Assist with user access, data integrity, and manage ERP accounts/permissions.
• Monitor ERP performance and coordinate with the technical team to resolve issues quickly.
• Assist with data migration, verification, and cleanup for accurate deployment.
• Support report development and analysis using Power BI and other tools.
• Conduct and participate in User Acceptance Testing (UAT), document issues, and track/escalate technical problems to vendors or the team. results and
• Follow up with vendors on issues, maintain interaction records, and report on vendor performance for contract monitoring.
• Liaise between staff, the ERP project team, and the vendor for smooth communication and updates.
• Support user training, prepare materials, and coordinate sessions.
• Create and maintain documents, frequently asked questions and provide ongoing ERP support.

Qualifications, Skills and Experience:

• The applicant for the role should hold at least a minimum of a bachelor’s degree in ICT, Computer Science, Accounting or a related field.
• Previous experience in Dynamics 365 ERP implementation and support or business systems support is essential.
• Familiarity with ERP systems such as Microsoft Dynamics SL, Microsoft Dynamics NAV or similar platforms is an advantage
• Possess proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and project tracking tools
• Possess experience in report analysis and visualization using Microsoft Power BI or similar BI tools.
• Embody organisational values, present confidently, and communicate well.
• Ability to deliver on-the-job training to team members.

• Support daily ERP project operations for system availability and functionality.
• Provide helpdesk support (on-site/remote) during go-live and stabilisation.
• Assist with user access, data integrity, and manage ERP accounts/permissions.
• Monitor ERP performance and coordinate with the technical team to resolve issues quickly.
• Assist with data migration, verification, and cleanup for accurate deployment.
• Support report development and analysis using Power BI and other tools.
• Conduct and participate in User Acceptance Testing (UAT), document issues, and track/escalate technical problems to vendors or the team.
• Follow up with vendors on issues, maintain interaction records, and report on vendor performance for contract monitoring.
• Liaise between staff, the ERP project team, and the vendor for smooth communication and updates.
• Support user training, prepare materials, and coordinate sessions.
• Create and maintain documents, frequently asked questions and provide ongoing ERP support.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Proficiency in project tracking tools
• Experience in report analysis and visualization using Microsoft Power BI or similar BI tools
• Ability to deliver on-the-job training
• Strong communication skills

• Bachelor’s degree in ICT, Computer Science, Accounting or a related field
• Previous experience in Dynamics 365 ERP implementation and support or business systems support
• Familiarity with ERP systems such as Microsoft Dynamics SL, Microsoft Dynamics NAV or similar platforms is an advantage