Job Title:Â Â Â Â Client Relations Officer
Organisation:Â Lancet Laboratories Uganda
Duty Station:Â Â Kampala, Uganda
About US:
Lancet Laboratories Uganda limited is the leading provider of private diagnostic pathology services in Uganda. Incorporated and registered in Uganda since April 2009, it forms part of the Lancet Laboratories East Africa Group based in Nairobi, Kenya.
Key Duties and Responsibilities:
Sales
- Sell/Promote Lancet Uganda services as per the assigned target set.
- Meet set quantitative and qualitative targets
- Identify our customer pain-points and ensure that these are escalated as appropriate to ensure resolution
- Identifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.
- Adhere to the steps outlined from the selling skills tool.
- Organize appointment and meetings (e.g CME’s, Round table meetings e.t.c) with all the various healthcare ecosystem staff.
- Ensure that there is a return on investment in sales activities
- Develop a territory action plan to execute with proficiently on the agreed upon targets.
- Submit timely sales and revenue report as per my stipulated guidelines i.e. Every week or as advised by the immediate manger and / or head of department
- Marketing
- Promote marketing communications related to the various services we offer through the marketing material provided.
- Build & maintain relationships with key employees among our customers.
- Track and monitor the customer needs throughout their journey.
- Act as point of contact for compliments and complaints and manage appropriately.
- Ensure both the company and clients adhere to contract terms i.e SLA.
- Attend company sponsored events such as doctor conferences and meetings.
- Contributing to the development of marketing strategies.
- Gather competitor intelligence from available industry reports, public information, field reports, and relay the same to immediate supervisor to inform company tactics.
Business development
- Reach out to customer leads through cold calling
- Advise clients on creating profitable business by advising on the policies around our SLA’s.
- Ensure business continuity is carried out if there is a reassignment of territories. i.e Co-ride with fellow CRO for proper handovers.
Other
- Maintain or update business databases to ensure correct and accurate information.
Qualifications, Skills and Experience:
- Minimum holder of higher diploma in Marketing, Business Development or equivalent
- Relevant qualifications in Medical Science, pharmaceuticals
- Minimum of 2 to 3 years relevant working experience in similar role
- Analytical processes and services
- Attention to detail
- Business numeracy
- Excellent communication skills
- Confidentiality / Sensitivity
- Flexibility
- Interpersonal skills
- Self-management
- Basic Accounting skills
How to Apply:
All interested applicants should submit their Application, CV, certified ID copy, qualifications to: Human Resource Manager, Lancet Laboratories Uganda Limited, Pox 36335, Kampala. Or Hand deliver Lancet Head Quarters, North Park Plaza, Bweyogerere, Opposite Uganda National Bureau of Standard (UNBS) Or Email: hr
lancet.co.ug Short listed candidates will be required to undergo background checks and assessments.
Please indicate in the subject line of your email for the Position you are applying for.
Deadline: 29th May 2024
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NB: Only shortlisted candidates will be contacted.
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