Engineer FTTH Ops (Level 2) job at MTN-Uganda

Job Description

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Job Title: Engineer FTTH Ops (Level 2)

Reports to: Senior Consultant SAC

No. of Vacancies: 1

Main Job Functions:

• Develop and implement standardized handover process defining acceptance criteria, documentation requirements, and sign-off procedures for all FTTH installations.
• Conduct site acceptance testing and quality inspections of fiber splicing, enclosures, cable routing, and labelling before accepting contractor handovers.
• Monitor and optimize FTTH network performance through continuous metrics analysis, proactive fault detection, and corrective measures.
• Manage fault resolution including troubleshooting complaints, dispatching field teams, and ensuring timely service restoration within SLA targets.
• Conduct regular audits of fiber infrastructure to identify poor installations, unauthorized modifications, or documentation gaps and document remedial actions.
• Coordinate with contractors ensuring adherence to installation standards through technical guidance, method statement reviews, and site supervision.
• Establish quality control checkpoints at all FTTH deployment stages including pre-installation surveys, construction inspections, and post-activation verification.
• Implement corrective action processes for poor quality work, tracking defects and holding contractors accountable through contractual mechanisms.
• Coordinate preventive maintenance activities including connector cleaning, enclosure inspections, splice verification, and documentation updates.
• Generate regular operational reports on network performance, fault statistics, quality metrics, handover status, and improvement initiatives.
• Develop standard operating procedures for all FTTH operational activities ensuring consistency, quality, and compliance with technical standards

Education

• Bachelor’s degree in Telecommunication / Electrical Engineering or any other relevant degree.

Work Experience

• A minimum two (2) years’ experience in a similar role

Skills / physical competencies:

• Negotiation skills
• Process engineering skills
• A highly specialized technologist with mathematical, statistical and problem-solving abilities.
• Lateral thinking and general systems-interconnectivity knowledge.
• Excellent Digital and computing skills.
• Leadership skills
• Communication skills

• Develop and implement standardized handover process defining acceptance criteria, documentation requirements, and sign-off procedures for all FTTH installations.
• Conduct site acceptance testing and quality inspections of fiber splicing, enclosures, cable routing, and labelling before accepting contractor handovers.
• Monitor and optimize FTTH network performance through continuous metrics analysis, proactive fault detection, and corrective measures.
• Manage fault resolution including troubleshooting complaints, dispatching field teams, and ensuring timely service restoration within SLA targets.
• Conduct regular audits of fiber infrastructure to identify poor installations, unauthorized modifications, or documentation gaps and document remedial actions.
• Coordinate with contractors ensuring adherence to installation standards through technical guidance, method statement reviews, and site supervision.
• Establish quality control checkpoints at all FTTH deployment stages including pre-installation surveys, construction inspections, and post-activation verification.
• Implement corrective action processes for poor quality work, tracking defects and holding contractors accountable through contractual mechanisms.
• Coordinate preventive maintenance activities including connector cleaning, enclosure inspections, splice verification, and documentation updates.
• Generate regular operational reports on network performance, fault statistics, quality metrics, handover status, and improvement initiatives.
• Develop standard operating procedures for all FTTH operational activities ensuring consistency, quality, and compliance with technical standards

• Negotiation skills
• Process engineering skills
• A highly specialized technologist with mathematical, statistical and problem-solving abilities.
• Lateral thinking and general systems-interconnectivity knowledge.
• Excellent Digital and computing skills.
• Leadership skills
• Communication skills

• Bachelor’s degree in Telecommunication / Electrical Engineering or any other relevant degree.