Job Title: Manager – Showrooms
Organisation: EBC
Duty Station: Kampala, Uganda
Gross Pay: UGX 6,000,000 / =
About the Company:
“EBC” is the umbrella brand under which a consortium of dedicated in-house, virtual, associate Professionals & independent identical firms, with both local & International Experience come together to provide end to end Quality Advisory, Consulting & Outsourcing Services.
Job Summary: The Manager – Showrooms will be responsible for overseeing the operations of our showrooms across Uganda. This role involves managing human resources, stocking, customer relationships, sales, and revenue growth.
Key Duties and Responsibilities:
Human Resource Management
- Work with the HR department to implement HR policies of the company.
- Oversee the recruitment, training, coaching, and mentoring of showroom staff.
- Ensure the overall effectiveness and productivity of the showroom staff.
- Foster a positive and inclusive work environment for showroom staff.
Stock Management
- Ensure optimal stock levels are maintained in all showrooms.
- Develop and adhere to stocking norms and procedures such as FIFO (First In, First Out) and LIFO (Last In, First Out).
- Monitor ageing stock and implement strategies to minimize waste.
- Coordinate with the Supply Chain team to ensure proper logistics planning and timely deliveries of stock to the showroom.
- Monitor sales and ensure no stock outages or overstocking.
Customer Relationship Management
- Oversee customer acquisition, management, and aftersales service.
- Build and maintain strong relationships with customers.
- Address and resolve customer complaints and inquiries.
- Implement strategies to enhance customer satisfaction and loyalty.
Showroom Operations
- Ensure smooth day-to-day operations of all showrooms.
- Monitor and improve showroom layouts and displays to maximize customer engagement.
- Work closely with the Marketing department and other company departments to derive strategies for growth.
- Ensure compliance with company policies and industry growth.
Sales and Revenue Growth
- Develop and implement sales strategies to achieve revenue targets.
- Monitor sales performance and provide regular reports to senior management.
- Engage in field activities to identify potential customers and build relationships with various stakeholders.
- Manage the company’s Fundi program.
- Identify and capitalize on new business opportunities.
Strategic Direction
- Contribute to the development of the overall strategic direction for the showroom.
- Implement initiatives to enhance market presence and competitiveness.
- Stay abreast of industry trends and adapt strategies accordingly.
Financial Management
- Manage costs and P&L of the showrooms.
- Implement cost-saving measures without compromising on quality or customer service.
- Provide financial reports and insights to senior management.
Qualifications, Skills and Experience:
Educational Requirements:
- Bachelor’s degree in Business Administration, Marketing, or a related field. Advanced degree is a plus.
- Minimum of 7 years of experience in retail store management, preferably within Telecom, Banking, or Insurance.
- The ideal candidate will have significant experience in retail store management within industries such as Telecom, Banking, or Insurance.
Specific Skills
- Proven track record of managing multiple retail locations.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficient in inventory management and sales analytics.
- Strong financial acumen with experience in managing P&L statements.
Key Competencies
- Leadership: Ability to inspire and lead teams to achieve common goals .
- Customer Focus: Commitment to delivering exceptional customer service.
- Strategic Thinking: Ability to develop and implement effective strategies.
- Problem-Solving: Aptitude for identifying issues and devising practical solutions.
- Financial Acumen: Understanding of sales metrics, revenue growth strategies, and cost management.
How to Apply:
All interested candidates can send their resumes to cv
welcometoebc.com mentioning “Job Title” in the subject line.
Deadline: 31st July 2024
For more of the latest jobs, please visit https://www.ugashare.com or find us on our facebook page https://www.facebook.com/Ugashare
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