Digital Services Specialist & Client Operations Manager job at Resiliencia Uganda Ltd

Company: Resiliencia Uganda Ltd
Location: Kampala, Uganda (with regular field travel across Uganda and East Africa)
Position Type: Full-time, 1-Year Fixed-Term Contract
Start Date: November 1, 2026
Reporting To: Business Lead, Resiliencia Uganda

Overview
Resiliencia Uganda Ltd is seeking a Digital Services Specialist & Client Operations Manager to lead the field deployment, advisory execution, and user-centered optimization of SmartCane’s digital sugarcane management platform in East Africa.

Resiliencia Uganda is introducing SmartCane to Uganda and the broader East African market. SmartCane is a software engineering platform providing specialized digital advisory services for the sugar sector. In this management-level role, the Client Operations Manager oversees the strategic rollout of

SmartCane’s proprietary agronomic platform, aligning high-level business development with technical product adaptation.

Serving as the primary executive and technical conduit between SmartCane’s leadership in the Netherlands and operational execution in East Africa, the Manager will translate field indicators into platform software requirements, lead regional market validation, direct customer success strategies, and govern digital advisory protocols for commercial estates and smallholder sugarcane networks.

Key Responsibilities

• Governance of Digital Advisory Delivery: Oversee the end-to-end management, quality control, and execution of digital advisory protocols; analyze platform indicators, satellite data, and sensor inputs to ensure growers receive high-impact yield optimization strategies.
• Field Validation & Agronomic Analytics: Direct specialized field diagnostics, user analytics, and structured farmer research to validate SmartCane’s predictive algorithms against real-world smallholder and commercial growing conditions.
• Technical Bridge & Platform Refinement: Synthesize field user feedback, feature requests, and system issues into formal technical specifications; collaborate directly with SmartCane’s Dutch software developers to optimize platform UI/UX and advisory logic.
• Customer Journey & Persona Development: Map out digital customer journeys and user personas tailored to East African sugarcane producers to maximize platform adoption, data fidelity, and long-term client retention.
• Commercial Growth & Regional Scaling: Lead market expansion, business development, and client acquisition strategies for SmartCane across East Africa; establish scalable onboarding frameworks for sugar factories, outgrower schemes, and farmer cooperatives.

• Cross-Border Operational Alignment: Coordinate technical, advisory, and commercial workflows seamlessly between Resiliencia Uganda and SmartCane B.V. (Netherlands).

Qualifications & Skills

1. Digital Advisory & Software Platform Expertise:

• • In-depth operational knowledge of digital agricultural software architecture, proprietary indicator algorithms, and remote-sensing advisory protocols.
  • Demonstrated hands-on experience interpreting data-driven crop indicators specifically tailored to sugarcane outgrowers schemes and smallholder farming systems.

2. Digital Agri-Service & User-Centered Design:

• • Proven experience in digital service design, including customer journey mapping, user persona creation, and field-level validation of decision-support software in emerging markets.

3. Cross-Border Agri-Tech Integration & Stakeholder Alignment:

• • Practical experience working within international agricultural technology transfer programs and European/Dutch Agri-Tech innovation ecosystems.
  • Demonstrated ability to communicate effectively across all organizational levels, from local smallholder farmers and estate managers to international software engineering teams and corporate directors.

4. Educational Background:

• • Master’s degree in Agribusiness, Agricultural Innovation, Land & Water Management, Agronomy, or a closely related discipline from an accredited institution.

• Governance of Digital Advisory Delivery: Oversee the end-to-end management, quality control, and execution of digital advisory protocols; analyze platform indicators, satellite data, and sensor inputs to ensure growers receive high-impact yield optimization strategies.
• Field Validation & Agronomic Analytics: Direct specialized field diagnostics, user analytics, and structured farmer research to validate SmartCane’s predictive algorithms against real-world smallholder and commercial growing conditions.
• Technical Bridge & Platform Refinement: Synthesize field user feedback, feature requests, and system issues into formal technical specifications; collaborate directly with SmartCane’s Dutch software developers to optimize platform UI/UX and advisory logic.
• Customer Journey & Persona Development: Map out digital customer journeys and user personas tailored to East African sugarcane producers to maximize platform adoption, data fidelity, and long-term client retention.
• Commercial Growth & Regional Scaling: Lead market expansion, business development, and client acquisition strategies for SmartCane across East Africa; establish scalable onboarding frameworks for sugar factories, outgrower schemes, and farmer cooperatives.
• Cross-Border Operational Alignment: Coordinate technical, advisory, and commercial workflows seamlessly between Resiliencia Uganda and SmartCane B.V. (Netherlands).

• In-depth operational knowledge of digital agricultural software architecture, proprietary indicator algorithms, and remote-sensing advisory protocols.
• Demonstrated hands-on experience interpreting data-driven crop indicators specifically tailored to sugarcane outgrowers schemes and smallholder farming systems.
• Proven experience in digital service design, including customer journey mapping, user persona creation, and field-level validation of decision-support software in emerging markets.
• Practical experience working within international agricultural technology transfer programs and European/Dutch Agri-Tech innovation ecosystems.
• Demonstrated ability to communicate effectively across all organizational levels, from local smallholder farmers and estate managers to international software engineering teams and corporate directors.

• Master’s degree in Agribusiness, Agricultural Innovation, Land & Water Management, Agronomy, or a closely related discipline from an accredited institution.