Digital Monitoring, Evaluation, Accountability and Learning (D-MEAL) Officer job at RCS Consult

RCS

Digital Monitoring, Evaluation, Accountability and Learning (D-MEAL) Officer.

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Location: Kampala, Uganda

Industry: NGO

Employment Type: Full-time

Job Summary

On behalf of our client, NGO we are seeking to recruit energetic and reliable Digital Monitoring, Evaluation, Accountability and Learning (D-MEAL) Officer.

Job Purpose

The Digital MEAL Officer is responsible for designing, implementing, and managing digital data collection, analysis, reporting, accountability, and learning systems to support evidence-based decision-making, program quality improvement, and accountability to beneficiaries and stakeholders. The role ensures timely, accurate, and actionable data across programs.

Key Responsibilities

Digital Monitoring & Evaluation

• Design and implement digital data collection tools (e.g. KoboToolbox, ODK, CommCare, DHIS2, Power BI).
• Ensure routine, high-quality collection of program output, outcome, and impact data. Support baseline, midline, endline, and special assessments.
• Ensure data quality through regular Data Quality Assessments (DQAs).
• Maintain and update indicator tracking matrices and digital dashboards.

Data Management, Analysis & Reporting

• Manage program databases and ensure data security, integrity, and confidentiality.
• Analyze quantitative and qualitative data to generate insights for program improvement.
• Develop automated dashboards, scorecards, and visual reports.
• Prepare timely donor, internal, and management reports.
• Support GIS mapping and real-time monitoring where applicable.

Accountability to Affected Populations (AAP)

• Establish and manage digital feedback and complaints mechanisms (hotlines, QR codes, SMS, WhatsApp, suggestion platforms).
• Ensure beneficiary feedback is documented, analyzed, and responded to in a timely manner.
• Promote community participation in monitoring and learning processes.
• Support safeguarding and ethical data collection standards.

Learning & Knowledge Management

• Facilitate learning reviews, reflection sessions, and after-action reviews.
• Document lessons learned, best practices, and success stories.
• Support adaptive management by translating data into actionable recommendations.
• Contribute to organizational learning products (briefs, case studies, presentations).

Capacity Building & Technical Support

• Train staff, partners, and field teams on digital MEAL tools and data use.
• Provide ongoing technical support for digital systems and devices.
• Promote a culture of data use for decision-making across teams.

Compliance, Ethics & Systems Strengthening

• Ensure MEAL systems align with donor requirements, national systems, and organizational standards.
• Ensure compliance with data protection, safeguarding, and ethical research guidelines.
• Support integration of program data into national systems where required.

Key Deliverables

• Functional digital MEAL system and dashboards
• High-quality, timely program reports
• Active beneficiary feedback and response mechanism
• Documented learning and improvement actions
• Improved data use across programs

Qualifications & Requirements

Education

• Bachelor’s degree in Statistics, Economics, Public Health, Social Sciences, Development Studies, Information Systems, or related field.
• Postgraduate training in M&E or Data Science is an added advantage.

Experience

• Minimum 3–5 years’ experience in MEAL roles, preferably in NGO or development programs.
• Proven experience with digital data collection and visualization tools.
• Experience supporting health, maternal and newborn health, or community-based programs is an added advantage.

Key Competencies & Skills

• Strong analytical and data visualization skills
• Proficiency in Kobo, ODK, DHIS2, Excel, Power BI/Tableau
• Strong understanding of MEAL frameworks and AAP
• Excellent report writing and presentation skills
• High attention to detail and data quality
• Ability to work with multidisciplinary and field-based teams

Personal Attributes

• High integrity and commitment to accountability
• Proactive, solution-oriented, and innovative
• Strong interpersonal and communication skills
• Ability to work under minimal supervision

• Design and implement digital data collection tools (e.g. KoboToolbox, ODK, CommCare, DHIS2, Power BI).
• Ensure routine, high-quality collection of program output, outcome, and impact data. Support baseline, midline, endline, and special assessments.
• Ensure data quality through regular Data Quality Assessments (DQAs).
• Maintain and update indicator tracking matrices and digital dashboards.
• Manage program databases and ensure data security, integrity, and confidentiality.
• Analyze quantitative and qualitative data to generate insights for program improvement.
• Develop automated dashboards, scorecards, and visual reports.
• Prepare timely donor, internal, and management reports.
• Support GIS mapping and real-time monitoring where applicable.
• Establish and manage digital feedback and complaints mechanisms (hotlines, QR codes, SMS, WhatsApp, suggestion platforms).
• Ensure beneficiary feedback is documented, analyzed, and responded to in a timely manner.
• Promote community participation in monitoring and learning processes.
• Support safeguarding and ethical data collection standards.
• Facilitate learning reviews, reflection sessions, and after-action reviews.
• Document lessons learned, best practices, and success stories.
• Support adaptive management by translating data into actionable recommendations.
• Contribute to organizational learning products (briefs, case studies, presentations).
• Train staff, partners, and field teams on digital MEAL tools and data use.
• Provide ongoing technical support for digital systems and devices.
• Promote a culture of data use for decision-making across teams.
• Ensure MEAL systems align with donor requirements, national systems, and organizational standards.
• Ensure compliance with data protection, safeguarding, and ethical research guidelines.
• Support integration of program data into national systems where required.

• Strong analytical and data visualization skills
• Proficiency in Kobo, ODK, DHIS2, Excel, Power BI/Tableau
• Strong understanding of MEAL frameworks and AAP
• Excellent report writing and presentation skills
• High attention to detail and data quality
• Ability to work with multidisciplinary and field-based teams

• Bachelor’s degree in Statistics, Economics, Public Health, Social Sciences, Development Studies, Information Systems, or related field.
• Postgraduate training in M&E or Data Science is an added advantage.
• Minimum 3–5 years’ experience in MEAL roles, preferably in NGO or development programs.
• Proven experience with digital data collection and visualization tools.
• Experience supporting health, maternal and newborn health, or community-based programs is an added advantage.