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Customer Value Chain Manager job at Savanna Fibre Uganda
Posted by: great-volunteer
Posted date: 2026-Apr-23
Location: Kampala, Uganda, Kampala
Customer Value Chain Manager 2026-04-22T12:11:28+00:00 Savanna Fibre Uganda https://cdn.ugashare.com/jsjobsdata/data/employer/comp_12490/logo/Savanna%20Fibre%20Uganda.jpg https://savannafibre.com/ FULL_TIME Kampala, Uganda Kampala 00256 Uganda Professional Services Management, Business Operations, Customer Service, Advertising & Marketing 2026-04-29T17:00:00+00:00 8 About the Role We are seeking a dynamic Customer Value Chain Manager to transform our internet connectivity services into meaningful, high-value customer relationships. You will own the end-to-end customer journey—from onboarding to service delivery —ensuring seamless experiences, strong revenue performance, and long-term customer loyalty. Key Responsibilities - Drive customer retention strategies and proactively reduce churn
- Monitor and optimize customer value, revenue performance, and billing accuracy
- Implement initiatives to reduce payment delinquency and improve collections
- Continuously improve the end-to-end customer journey and service experience
- Lead the adoption of Value-Added Services (VAS) to grow ARPU
- Lead collaborative efforts across Commercial, Technical and Customer Experience teams to meet customer’s expectations
- Manage and align customer communication strategies
KPIs - Customer Retention Rate
- ARPU growth
- Collection efficiency / delinquency rates
- Customer satisfaction (CSAT/NPS)
- VAS (Value Added Services) adoption rates
- Billing accuracy and dispute resolution time
What We’re Looking For - Bachelor’s degree in Finance, Marketing or a related field
- 5+ years’ experience in telecom/ISP operations, billing or customer retention & value management
- Strong analytical skills with experience in CRM, data analytics and reporting tools
- Proven ability to drive cross-functional collaboration
- Customer-centric mindset with a focus on operational excellence
Why Join Us - Opportunity to shape the customer experience strategy
- Work in a fast-growing, technology-driven environment
- Play a key role in driving revenue growth and customer satisfaction
- Drive customer retention strategies and proactively reduce churn
- Monitor and optimize customer value, revenue performance, and billing accuracy
- Implement initiatives to reduce payment delinquency and improve collections
- Continuously improve the end-to-end customer journey and service experience
- Lead the adoption of Value-Added Services (VAS) to grow ARPU
- Lead collaborative efforts across Commercial, Technical and Customer Experience teams to meet customer’s expectations
- Manage and align customer communication strategies
- Strong analytical skills
- Experience in CRM
- Data analytics
- Reporting tools
- Cross-functional collaboration
- Customer-centric mindset
- Operational excellence
- Bachelor’s degree in Finance, Marketing or a related field
- 5+ years’ experience in telecom/ISP operations, billing or customer retention & value management
JOB-69e8baf04b0e9 Vacancy title:
Customer Value Chain Manager Jobs at:
Savanna Fibre Uganda Deadline of this Job:
Wednesday, April 29 2026 Duty Station:
Kampala, Uganda | Kampala Summary
Date Posted: Wednesday, April 22 2026, Base Salary: Not Disclosed JOB DETAILS:
About the Role We are seeking a dynamic Customer Value Chain Manager to transform our internet connectivity services into meaningful, high-value customer relationships. You will own the end-to-end customer journey—from onboarding to service delivery —ensuring seamless experiences, strong revenue performance, and long-term customer loyalty. Key Responsibilities - Drive customer retention strategies and proactively reduce churn
- Monitor and optimize customer value, revenue performance, and billing accuracy
- Implement initiatives to reduce payment delinquency and improve collections
- Continuously improve the end-to-end customer journey and service experience
- Lead the adoption of Value-Added Services (VAS) to grow ARPU
- Lead collaborative efforts across Commercial, Technical and Customer Experience teams to meet customer’s expectations
- Manage and align customer communication strategies
KPIs - Customer Retention Rate
- ARPU growth
- Collection efficiency / delinquency rates
- Customer satisfaction (CSAT/NPS)
- VAS (Value Added Services) adoption rates
- Billing accuracy and dispute resolution time
What We’re Looking For - Bachelor’s degree in Finance, Marketing or a related field
- 5+ years’ experience in telecom/ISP operations, billing or customer retention & value management
- Strong analytical skills with experience in CRM, data analytics and reporting tools
- Proven ability to drive cross-functional collaboration
- Customer-centric mindset with a focus on operational excellence
Why Join Us - Opportunity to shape the customer experience strategy
- Work in a fast-growing, technology-driven environment
- Play a key role in driving revenue growth and customer satisfaction
Work Hours: 8 Experience in Months: 12 Level of Education: bachelor degree Job application procedure
Application Link: Click Here to Apply Now
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