Customer Support & Experience Personnel job at Kanzu Code

Background information about the job or company:

Responsible for providing customer support across multiple channels. The role is a combination of direct customer service, merchant support, and technical administrative assistance.

Responsibilities or duties:

• Customer Onboarding & Training
• Customer Support & Issue Resolution
• Customer Relationship Management
• Proactive Customer Engagement
• Data Analysis & Performance Tracking
• Documentation & Process Improvement

Qualifications or requirements:

• Strong problem-solving and communication skills.
• Excellent organizational skills to prioritize multiple customer queries and meet response deadlines.
• Basic understanding of financial and technology terms is a plus.
• Ability to use and troubleshoot basic software tools or apps.
• Commitment to providing a positive customer experience and exceeding expectations.

• Customer Onboarding & Training
• Customer Support & Issue Resolution
• Customer Relationship Management
• Proactive Customer Engagement
• Data Analysis & Performance Tracking
• Documentation & Process Improvement

• Strong problem-solving and communication skills.
• Excellent organizational skills to prioritize multiple customer queries and meet response deadlines.
• Basic understanding of financial and technology terms is a plus.
• Ability to use and troubleshoot basic software tools or apps.
• Commitment to providing a positive customer experience and exceeding expectations.

• Strong problem-solving and communication skills.
• Excellent organizational skills to prioritize multiple customer queries and meet response deadlines.
• Basic understanding of financial and technology terms is a plus.
• Ability to use and troubleshoot basic software tools or apps.
• Commitment to providing a positive customer experience and exceeding expectations.