Customer Support Attendant job at Uganda Batteries Limited (UBL)

Uganda Batteries is looking for a passionate and customer centric Customer Support Attendant to join our service team.

KEY RESPONSIBILITIES

• Testing and diagnosis of automotive and solar batteries.
• Testing of car charging systems
• Fitting and replacement of batteries on motorvehicles
• Advise and educate customers on the right battery to application
• Interprete battery and car charge system to customers
• Guide customers on battery care and maintenance
• Create awareness on warranty activation and status
• Deliver a friendly, professional and memorable customer experience
• Support safe battery handling and movement.
• Any other duties that may be assigned

WHO ARE WE LOOKING FOR?

• Someone with a technical background in automotive mechanics, auto electrical systems or a related field to support our customers
• Someone with practical exposure to automotive mechanics, auto electrical systems or a related field
• Should demonstrate strong interpersonal skills, confident in engaging customers and has the ability to communicate technical information clearly.
• A hands on attitude and willingness to learn.
• Professional with a customer centric mindset.
• Ability to multitask and work under pressure.
• High levels of integrity

WHAT QUALIFICATIONS DO YOU NEED?

• Should have a Craft Technician Certificate with speciality in Electrical, Mechanical and Motor Vehicle Engineering.
• A degree or diploma in Automotive Mechanics, Car Electrical Engineering and other related field is an added advantage
• At least 1-2 years experience working in a customer centric environment
• Technically grounded females, confident and articulate in communication are highly encouraged to apply.

• Testing and diagnosis of automotive and solar batteries.
• Testing of car charging systems
• Fitting and replacement of batteries on motorvehicles
• Advise and educate customers on the right battery to application
• Interprete battery and car charge system to customers
• Guide customers on battery care and maintenance
• Create awareness on warranty activation and status
• Deliver a friendly, professional and memorable customer experience
• Support safe battery handling and movement.
• Any other duties that may be assigned

• Technical background in automotive mechanics
• Technical background in auto electrical systems
• Practical exposure to automotive mechanics
• Practical exposure to auto electrical systems
• Strong interpersonal skills
• Confident in engaging customers
• Ability to communicate technical information clearly
• Hands on attitude
• Willingness to learn
• Professional
• Customer centric mindset
• Ability to multitask
• Ability to work under pressure
• High levels of integrity
• Articulate in communication

• Craft Technician Certificate with speciality in Electrical, Mechanical and Motor Vehicle Engineering.
• Degree or diploma in Automotive Mechanics, Car Electrical Engineering and other related field is an added advantage
• At least 1-2 years experience working in a customer centric environment
• Technically grounded females, confident and articulate in communication are highly encouraged to apply.