Customer Support Agent job at Pesapal
Posted by: ugashare-Volunteer
Posted date: 2024-Aug-29
Location: Kampala
Vacancy title: Customer Support Agent [ Type: FULL TIME , Industry: Finance , Category: Customer Service ] Jobs at: Pesapal Deadline of this Job: Friday, September 06 2024 Duty Station: Within Uganda , Kampala, East Africa Summary Date Posted: Wednesday, August 28 2024, Base Salary: Not Disclosed Similar Jobs in Uganda Learn more about Pesapal Pesapal jobs in Uganda
JOB DETAILS: Job Summary: The position exists to listen to customer service issues and then offer unique and innovative solutions to each problem, attending to all tickets raised by customers/merchants as well as sales operations. The position holder must have a strong command of the company’s customer and merchant service policies and be well-trained in product knowledge that is critical for offering quick and accurate assistance to all customers and related stakeholders. Key Responsibilities: • First point of contact for all business customers and merchants. • Analyse and respond appropriately to queries from customers/merchants via telephone and e-mail, working towards an appropriate solution • Answers incoming customer calls regarding billing issues, product problems, service questions and general merchant concerns • Acquire a thorough understanding of assigned merchants' needs and requirements. • Establish a relationship with assigned merchants and help them settle in by resolving any issues and problems faced during the onboarding process. • Engage assigned merchants monthly via calls, emails, or visits. • Serve as the link of communication between merchants and internal teams. • Provide troubleshooting assistance for merchant orders, account statuses and relevant problems • Support the Sales Team by generating sales-related reports for management and performing general office functions. • Recommend potential products or services to management by collecting customer information and analyzing customer needs. • Recognize potential sales opportunities for example while resolving customer issues and recommend related products or services and upsell. • Prepare periodic customer and merchant feedback reports and submit them to the Operations Manager for decision making. Education/Experience Needed: • Bachelor's Degree in a Business-related field. • At least 1 year experience in a customer service-related role. Skills and Abilities Required: • Excellent verbal, written and interpersonal communication skills; • Proficiency in Microsoft office. • Ability to always remain professional and courteous with customers, good time management skills, analytical and problem-solving skills, good interpersonal skills. Work Hours: 8
Experience in Months: 12
Level of Education: Bachelor Degree Job application procedure Interested in applying for this job? pesapal.com&form[valid-to]=Friday, September 06 2024">Click here to submit your application now.
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