Customer Service Officer (Imports)- Apprenticeship M/F job at Africa Global Logistics (AGL)

As Africa's reference multimodal logistics operator, AGL (Africa Global Logistics) is proud to be part of the MSC Group, a global leader in shipping and logistics. With a robust network of 250 subsidiaries across Africa, Haiti, and Timor, we specialize in port, Maritime, Logistics, and rail solutions tailored to our clients' unique needs.

Our legacy dates back to the historic agencies SDV, SAGA, and SOCOPAO—pioneering firms that were revitalized when the Bolloré Group acquired them in 1986. As of December 21, 2022, AGL operates under the full ownership of the MSC family, enhancing our capacity to drive growth and development across the continent as Africa's first integrated logistics network.

With over a century of expertise and a dedicated team of more than 23,000 employees in 50 countries, AGL delivers innovative and customized logistics solutions that are critical for sustainable transformation in Africa. Our commitment to excellence helps empower businesses and communities alike.

Are you ready to embark on a rewarding journey with us? At AGL, we put Africa at the heart of our mission. Join us and make a significant impact as we shape the future of logistics on the continent!

FREIGHT FORWARDING OPERATIONS

Customer Service Officer (Imports)- Apprenticeship M/F

Mission Description

The Customer Service Apprentice supports the end-to-end processing of operational files by creating, updating and tracking shipments in the business software while ensuring all required documentation is complete and accurate. They coordinate actions across internal teams and stakeholders in line with SOPs, following up on customs, transport and delivery processes under supervision. The role also includes basic financial and documentation checks, with escalation of discrepancies and operational issues to management.

Profile

Recent graduates (Diploma or Bachelor's)

Individuals at the start of their careers seeking hands-on experience

Individuals passionate about logistics and operations

• Supports the end-to-end processing of operational files by creating, updating and tracking shipments in the business software.
• Ensures all required documentation is complete and accurate.
• Coordinates actions across internal teams and stakeholders in line with SOPs.
• Follows up on customs, transport and delivery processes under supervision.
• Performs basic financial and documentation checks.
• Escalates discrepancies and operational issues to management.

• Proficiency in business software for tracking shipments.
• Attention to detail for documentation accuracy.
• Coordination and communication skills for internal teams and stakeholders.
• Understanding of customs, transport, and delivery processes.
• Basic financial and documentation checking abilities.
• Problem-solving and escalation skills.

• Recent graduates (Diploma or Bachelor's).
• Individuals at the start of their careers seeking hands-on experience.
• Individuals passionate about logistics and operations.