Job Title:Â Â Customer Service Manager
Organisation: Vivo Energy (Shell)
Duty Station:Â Â Kampala, Uganda
About US:
Vivo Energy is the company behind the Shell brand in Africa and is jointly owned by Vitol, Helios Investment Partners and Shell. Vivo Energy plc, commonly referred to as Vivo Energy, is a downstream petroleum company with its headquarters in the Kingdom of the Netherlands. It maintains subsidiaries and operations in 16 countries across Africa that encompass the supply, storage, distribution, and retail of a range of petroleum products.
Job Summary: Â The Customer Service Manager at Vivo Energy Uganda is responsible for leading and managing the customer service team, ensuring the delivery of exceptional service to customers and establishing strong relationships with key stakeholders. The Customer Service Manager will be responsible for managing customer inquiries, resolving issues, and implementing customer service strategies to enhance customer satisfaction and loyalty.
Key Duties and Responsibilities:
- Lead and manage the customer service team, providing guidance, coaching, and support to ensure optimal performance
- Develop and implement customer service strategies to improve customer experience, increase customer satisfaction, and drive customer loyalty
- Monitor and evaluate customer service performance, identifying areas for improvement and implementing necessary changes
- Establish and maintain effective relationships with key stakeholders, including customers, suppliers, and internal teams
- Resolve customer complaints and issues in a timely and efficient manner, ensuring customer satisfaction
- Collaborate with cross-functional teams to improve processes and enhance the overall customer experience
- Implement and manage customer service systems and tools to streamline operations and improve efficiency
- Stay updated on industry trends and best practices in customer service, and propose innovative solutions to enhance customer satisfaction.
Qualifications, Skills and Experience:
- Bachelor’s degree in business administration or a related field
- At least five years of experience in customer service management
- Proven track record of leading and managing customer service teams
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to build and maintain strong relationships with customers and stakeholders
- Knowledge of customer service systems and tools
- Strong leadership and management abilities
- Ability to work in a fast-paced, dynamic environment
How to Apply:
All suitably qualified and interested candidates who want to join Shell Uganda should apply online at the link below
Click Here
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