Customer Service Executive job at Reelanalytics
Posted by: ugashare-Volunteer
Posted date: 2024-Jun-01
Location: Kampala
Vacancy title: Customer Service Executive [ Type: FULL TIME , Industry: Consulting , Category: Management ] Jobs at: Reelanalytics
Deadline of this Job: Friday, June 07 2024 Duty Station: Within Uganda , Kampala, East Africa Summary Date Posted: Friday, May 31 2024, Base Salary: Not Disclosed Similar Jobs in Uganda Learn more about Reelanalytics Reelanalytics jobs in Uganda
JOB DETAILS: About the job Reelanalytics Uganda Limited seeks an individual with a high level of self-motivation and drive to join our client service team in Kampala, Uganda. The individual will be responsible for serving as a liaison between the business and our customers. Role Description The role primarily involves addressing client queries, managing complaints, up-selling, cross-selling, and ensuring high levels of customer satisfaction. Key tasks include understanding customer requirements, providing adequate solutions, and sometimes escalating complex issues to the relevant departments. Qualifications • A degree in communication, marketing, or related field. • Good presentation and problem-solving skills • Ability to stay calm, organized, polite, and efficient under pressure • At least one year of work experience in a client service position • Active listening and strong phone contact managing abilities. • CRM systems and procedures are familiar to you. • Customer service focus and the capacity to adapt to and respond to a variety of personalities. • Exceptional communication, problem-solving, and presenting skills • Ability to multitask and prioritize tasks
Work Hours: 8
Experience in Months: 12
Level of Education: Bachelor Degree Job application procedure
Send your resume to reelanalytics.net>hr reelanalytics.net to be received by 7th June 2024.
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