Customer Service Assistant job at St. Catherine’s Hospital

Description

St. Catherine’s Hospital is hiring a Customer Service Assistant to provide quality customer care services and support to clients /patients and colleagues.

Key Duties and Responsibilities:

This includes responding to inquiries, resolving issues, and aiding other staff to ensure customer satisfaction.

• Ensure timely patient access to care by coordinating appointments to reduce clients’ waiting time.
• Support patients during hospital visits by assisting with navigation, comfort and special needs.
• Collect and report patients feedback through conducting surveys and identifying areas for improvement.
• Manage and address patient concerns promptly while escalating the same whenever necessary.
• Implement service recovery strategies by suggesting and following up solutions for dissatisfied patients.
• Drive quality improvement initiatives by recommending and implementing service enhancements.
• Perform additional duties as assigned to support hospital-wide patient experience efforts.

Qualifications, Skills and Experience:

• At least a minimum of a diploma or degree in a relevant field.
• At least one (1) year of relevant customer service experience, and strong interpersonal and communication skills
• Proficiency in English is desired.
• Must be willing and able to work with flexible schedules, including night shifts.
• Should preferably be between 22 – 27 years of age.

• Responding to inquiries, resolving issues, and aiding other staff to ensure customer satisfaction.
• Ensure timely patient access to care by coordinating appointments to reduce clients’ waiting time.
• Support patients during hospital visits by assisting with navigation, comfort and special needs.
• Collect and report patients feedback through conducting surveys and identifying areas for improvement.
• Manage and address patient concerns promptly while escalating the same whenever necessary.
• Implement service recovery strategies by suggesting and following up solutions for dissatisfied patients.
• Drive quality improvement initiatives by recommending and implementing service enhancements.
• Perform additional duties as assigned to support hospital-wide patient experience efforts.

• Strong interpersonal and communication skills
• Proficiency in English

• Diploma or degree in a relevant field.
• At least one (1) year of relevant customer service experience.
• Willing and able to work with flexible schedules, including night shifts.
• Preferably between 22 – 27 years of age.