Customer Service Assistant
2025-06-06T03:10:23+00:00
SPOUTS of Water
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https://spouts.org/
FULL_TIME
Kampala
Kampala
00256
Uganda
Consulting
Customer Service
2025-06-26T17:00:00+00:00
Uganda
8
PURPOSE OF THE JOB
To initiate and maintain contacts with beneficiaries and customers in line with the set business objectives.
MAIN RESPONSIBILITIES
RESPONSIBILITIES UNIQUE TO THE ROLE
Responsibility % Contribution to job’s performance
To conduct data cleanup and update to get clear and right information for customers. 5%
To promote product knowledge and proper usage of the product as per set objectives and goals of the business. 5%
To receive the incoming and outbound calls to enhance customer and beneficiary satisfaction. 60%
To track customer payments to ensure they are cleared off their dues. 5%
6. To track the replacement of broken pots for continuous usage of the product. 15%
7. To prepare reports to update the management on overall performance of the commercial business in a timely manner. 5%
8. Any other roles added from time to time in relation to departmental objectives 5%
REQUIREMENTS
Qualifications Bachelor’s Degree in Business Administration, or any other related field
Experience 1 years’ experience in a similar role
Proficiency in computer skills
Languages Proficiency in spoken and written English
Alur, Madi, Lugbara, Kakwa, Aringa
Luganda as an added advantage
MAIN RESPONSIBILITIES RESPONSIBILITIES UNIQUE TO THE ROLE Responsibility % Contribution to job’s performance To conduct data cleanup and update to get clear and right information for customers. 5% To promote product knowledge and proper usage of the product as per set objectives and goals of the business. 5% To receive the incoming and outbound calls to enhance customer and beneficiary satisfaction. 60% To track customer payments to ensure they are cleared off their dues. 5% 6. To track the replacement of broken pots for continuous usage of the product. 15% 7. To prepare reports to update the management on overall performance of the commercial business in a timely manner. 5% 8. Any other roles added from time to time in relation to departmental objectives 5%
REQUIREMENTS Qualifications Bachelor’s Degree in Business Administration, or any other related field Experience 1 years’ experience in a similar role Proficiency in computer skills Languages Proficiency in spoken and written English Alur, Madi, Lugbara, Kakwa, Aringa Luganda as an added advantage
JOB-68425c1f5fe67
Vacancy title:
Customer Service Assistant
Jobs at:
SPOUTS of Water
Deadline of this Job:
Thursday, June 26 2025
Duty Station:
Kampala | Kampala | Uganda
Summary
Date Posted: Friday, June 6 2025, Base Salary: Not Disclosed
JOB DETAILS:
PURPOSE OF THE JOB
To initiate and maintain contacts with beneficiaries and customers in line with the set business objectives.
MAIN RESPONSIBILITIES
RESPONSIBILITIES UNIQUE TO THE ROLE
Responsibility % Contribution to job’s performance
To conduct data cleanup and update to get clear and right information for customers. 5%
To promote product knowledge and proper usage of the product as per set objectives and goals of the business. 5%
To receive the incoming and outbound calls to enhance customer and beneficiary satisfaction. 60%
To track customer payments to ensure they are cleared off their dues. 5%
6. To track the replacement of broken pots for continuous usage of the product. 15%
7. To prepare reports to update the management on overall performance of the commercial business in a timely manner. 5%
8. Any other roles added from time to time in relation to departmental objectives 5%
REQUIREMENTS
Qualifications Bachelor’s Degree in Business Administration, or any other related field
Experience 1 years’ experience in a similar role
Proficiency in computer skills
Languages Proficiency in spoken and written English
Alur, Madi, Lugbara, Kakwa, Aringa
Luganda as an added advantage
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
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