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Customer Service Agent job at ENGIE Energy Access
Posted by: great-volunteer
Posted date: 2025-Sep-23
Location: kampala, Kampala, Uganda
Customer Service Agent 2025-09-23T08:44:02+00:00 ENGIE Energy Access https://cdn.ugashare.com/jsjobsdata/data/employer/comp_3466/logo/engie.png httphttps://www.engie-africa.com/node/11s://www.ugashare.com/jobs/ FULL_TIME kampala Kampala 00256 Uganda Engineering Services Customer Service 2025-09-29T17:00:00+00:00 Uganda 8 Job Purpose/Mission Engie Energy Access prides itself on always putting the customer first; the Customer Service Agents are at the forefront of providing world class customer service to our EEA customers across Uganda. The role will run temporary for a period of 3 months, it will deal with customer repayment and help resolve customer complaints while giving the best possible customer experience and going beyond their call of duty when required. Responsibilities Creating a Positive Customer Experience - Make outgoing calls to EEA customers to attain given work targets
- Be empathetic and compassionate while dealing and managing customers complaints
- Educate and emphasize to customers about the finance agreement they are signing and the commitment they are making with EEA.
- Exercise patience with customers and make sure to follow up on all customer issues until they are fully resolved.
- Endeavor to give all EEA customers great end to end customer experience
- Relationship management to increase client retention
- Always enter accurate and honest information into the EEA data systems.
- Capture data of high quality that can be used to better serve our customers.
Product Knowledge - Learn all product details, specifications, prices, and capabilities to be equipped with all product information.
- Always provide accurate product information to customers
- Should be able to demonstrate an in-depth understanding of the customer finance agreement
- Take the initiative to continuously improve your product knowledge and soft customer service skills to better serve our customers and develop your career.
Administrative and Team Building - Escalate unresolved issues or questions to your immediate supervisor.
- Support in building EEA conducive environment for both internal and external customers
- Provide ideas, feedback, and contributions to EEA Strategy on how to improve the customer experience
Any other duties as may be assigned from time to time Knowledge and Skills Experience - Conversant with use of computers
- Excellent interpersonal skills
- Should demonstrate both verbal and written communication (English)
- Ability to work in teams or independently
- Critical thinking skills (ability to think outside the box)
- Good problem-solving skills (solutions oriented)
- Good influencing and negotiation skills
- Flexibility with ability to work under pressure to meet deadlines
- Willingness and desire to learn new ideas
Qualifications: - Degree or diploma in a relevant field from a recognized institution
Language(s): Must speak any of the following language combinations - Luganda +Ateso +Kakwa+ Kumam
- Luganda+ Runyankore+ Rukiga+ Kinyarwanda
- Luganda + Runyoro+ Rutoro + Rukonjo
- Acholi + Langi + Alur (Luo)
- Lugbara + Madi
- Luganda + Lusoga+ Lugwere+ Samia
- Luganda + Lumasaba
- Kupsabiny +Lumasaba
Technology: - Strong IT skills, especially Microsoft Office Packages (Forms, Excel, PowerPoint) and Fenix DB and Power hub 
Creating a Positive Customer Experience Make outgoing calls to EEA customers to attain given work targets Be empathetic and compassionate while dealing and managing customers complaints Educate and emphasize to customers about the finance agreement they are signing and the commitment they are making with EEA. Exercise patience with customers and make sure to follow up on all customer issues until they are fully resolved. Endeavor to give all EEA customers great end to end customer experience Relationship management to increase client retention Always enter accurate and honest information into the EEA data systems. Capture data of high quality that can be used to better serve our customers. Product Knowledge Learn all product details, specifications, prices, and capabilities to be equipped with all product information. Always provide accurate product information to customers Should be able to demonstrate an in-depth understanding of the customer finance agreement Take the initiative to continuously improve your product knowledge and soft customer service skills to better serve our customers and develop your career. Administrative and Team Building Escalate unresolved issues or questions to your immediate supervisor. Support in building EEA conducive environment for both internal and external customers Provide ideas, feedback, and contributions to EEA Strategy on how to improve the customer experience Any other duties as may be assigned from time to time Degree or diploma in a relevant field from a recognized institution JOB-68d25dd2d7f9d Vacancy title:
Customer Service Agent Jobs at:
ENGIE Energy Access Deadline of this Job:
Monday, September 29 2025 Duty Station:
kampala | Kampala | Uganda Summary
Date Posted: Tuesday, September 23 2025, Base Salary: Not Disclosed JOB DETAILS: Job Purpose/Mission Engie Energy Access prides itself on always putting the customer first; the Customer Service Agents are at the forefront of providing world class customer service to our EEA customers across Uganda. The role will run temporary for a period of 3 months, it will deal with customer repayment and help resolve customer complaints while giving the best possible customer experience and going beyond their call of duty when required. Responsibilities Creating a Positive Customer Experience - Make outgoing calls to EEA customers to attain given work targets
- Be empathetic and compassionate while dealing and managing customers complaints
- Educate and emphasize to customers about the finance agreement they are signing and the commitment they are making with EEA.
- Exercise patience with customers and make sure to follow up on all customer issues until they are fully resolved.
- Endeavor to give all EEA customers great end to end customer experience
- Relationship management to increase client retention
- Always enter accurate and honest information into the EEA data systems.
- Capture data of high quality that can be used to better serve our customers.
Product Knowledge - Learn all product details, specifications, prices, and capabilities to be equipped with all product information.
- Always provide accurate product information to customers
- Should be able to demonstrate an in-depth understanding of the customer finance agreement
- Take the initiative to continuously improve your product knowledge and soft customer service skills to better serve our customers and develop your career.
Administrative and Team Building - Escalate unresolved issues or questions to your immediate supervisor.
- Support in building EEA conducive environment for both internal and external customers
- Provide ideas, feedback, and contributions to EEA Strategy on how to improve the customer experience
Any other duties as may be assigned from time to time Knowledge and Skills Experience - Conversant with use of computers
- Excellent interpersonal skills
- Should demonstrate both verbal and written communication (English)
- Ability to work in teams or independently
- Critical thinking skills (ability to think outside the box)
- Good problem-solving skills (solutions oriented)
- Good influencing and negotiation skills
- Flexibility with ability to work under pressure to meet deadlines
- Willingness and desire to learn new ideas
Qualifications: - Degree or diploma in a relevant field from a recognized institution
Language(s): Must speak any of the following language combinations - Luganda +Ateso +Kakwa+ Kumam
- Luganda+ Runyankore+ Rukiga+ Kinyarwanda
- Luganda + Runyoro+ Rutoro + Rukonjo
- Acholi + Langi + Alur (Luo)
- Lugbara + Madi
- Luganda + Lusoga+ Lugwere+ Samia
- Luganda + Lumasaba
- Kupsabiny +Lumasaba
Technology: - Strong IT skills, especially Microsoft Office Packages (Forms, Excel, PowerPoint) and Fenix DB and Power hub 
Work Hours: 8 Experience in Months: 24 Level of Education: associate degree Job application procedure Interested and qualified? Click here to apply
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