Customer Retention Shop Executive
2025-07-17T14:15:10+00:00
M-KOPA
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https://www.ugashare.com/jobs/
FULL_TIME
Telecommunications
Sales & Retail
2025-07-29T17:00:00+00:00
Uganda
8
As a Customer Retention Shop Executive, you will play a crucial role in the telesales team, building and maintaining strong relationships with existing customers to enhance satisfaction and loyalty. This position directly contributes to the company’s growth by driving retention sales and ensuring an excellent customer experience, particularly for M-KOPA customers.
In this role, you will be responsible for ensuring smooth shop operations from 8:30 am to 5:30 pm, Monday to Saturday. Your core duties will involve upgrading, screening, and allocating retention customers while delivering a seamless experience to both internal and external stakeholders
What will you do?
As part of customer support, you will manage customer interactions by updating records on Freshdesk or Excel, ensuring that all sales are processed within the set timelines (SLA). Handling customer complaints will be part of your daily responsibilities, especially those related to customer retention products. Accuracy is critical in this role, as you will be expected to conduct proper Know Your Customer (KYC) checks before completing any sale.
In stock management, you will ensure that the shop always has the right products by monitoring stock levels and placing orders when necessary. Keeping the stock well-organized and managing quantities across the sales channel will also fall under your responsibilities to ensure smooth operations.
Training is an essential part of staying updated in this role. You will be required to attend all scheduled training sessions and complete monthly quizzes to keep your knowledge relevant and up to date.
Maintaining a welcoming and professional environment is equally important. You will assist in keeping the shop clean by ensuring that surfaces, cabinets, and the customer support desk are tidy. Additionally, you will be expected to adhere to the company’s dress code, presenting yourself professionally at all times.
This is an on-site role in Lira reporting to the Telesales Team Leader.
To succeed in this role, you should have at least one year of experience in telesales or sales support, preferably within a phone-selling company. You must be computer literate, with proficiency in Excel, and knowing CRM systems will be an added advantage.
In terms of education, a college diploma or degree in any field is required. Strong analytical thinking, excellent communication skills, and problem-solving abilities are also necessary. Additionally, you should be able to collaborate with other teams while demonstrating solid sales and upselling skills.
If you are persuasive and passionate about sales, with excellent negotiation skills and a strong ability to manage your time effectively, this role could be a great fit for you. If you can work independently, take initiative without requiring micromanagement, and have a solid understanding of M-KOPA’s products and processes, you will thrive in this position. If you are results-oriented, ethical, and operate with integrity, we encourage you to apply.
JOB-6879056e20641
Vacancy title:
Customer Retention Shop Executive
Jobs at:
M-KOPA
Deadline of this Job:
Tuesday, July 29 2025
Duty Station:
Lira | Uganda
Summary
Date Posted: Thursday, July 17 2025, Base Salary: Not Disclosed
JOB DETAILS:
As a Customer Retention Shop Executive, you will play a crucial role in the telesales team, building and maintaining strong relationships with existing customers to enhance satisfaction and loyalty. This position directly contributes to the company’s growth by driving retention sales and ensuring an excellent customer experience, particularly for M-KOPA customers.
In this role, you will be responsible for ensuring smooth shop operations from 8:30 am to 5:30 pm, Monday to Saturday. Your core duties will involve upgrading, screening, and allocating retention customers while delivering a seamless experience to both internal and external stakeholders
What will you do?
As part of customer support, you will manage customer interactions by updating records on Freshdesk or Excel, ensuring that all sales are processed within the set timelines (SLA). Handling customer complaints will be part of your daily responsibilities, especially those related to customer retention products. Accuracy is critical in this role, as you will be expected to conduct proper Know Your Customer (KYC) checks before completing any sale.
In stock management, you will ensure that the shop always has the right products by monitoring stock levels and placing orders when necessary. Keeping the stock well-organized and managing quantities across the sales channel will also fall under your responsibilities to ensure smooth operations.
Training is an essential part of staying updated in this role. You will be required to attend all scheduled training sessions and complete monthly quizzes to keep your knowledge relevant and up to date.
Maintaining a welcoming and professional environment is equally important. You will assist in keeping the shop clean by ensuring that surfaces, cabinets, and the customer support desk are tidy. Additionally, you will be expected to adhere to the company’s dress code, presenting yourself professionally at all times.
This is an on-site role in Lira reporting to the Telesales Team Leader.
To succeed in this role, you should have at least one year of experience in telesales or sales support, preferably within a phone-selling company. You must be computer literate, with proficiency in Excel, and knowing CRM systems will be an added advantage.
In terms of education, a college diploma or degree in any field is required. Strong analytical thinking, excellent communication skills, and problem-solving abilities are also necessary. Additionally, you should be able to collaborate with other teams while demonstrating solid sales and upselling skills.
If you are persuasive and passionate about sales, with excellent negotiation skills and a strong ability to manage your time effectively, this role could be a great fit for you. If you can work independently, take initiative without requiring micromanagement, and have a solid understanding of M-KOPA’s products and processes, you will thrive in this position. If you are results-oriented, ethical, and operate with integrity, we encourage you to apply.
Work Hours: 8
Experience in Months: 24
Level of Education: associate degree
Job application procedure
Click Here to apply