Customer Relationship Officer job at Sprint Internet Uganda

Job Title: Customer Relationship Officer

The Customer Relationship Officer is responsible for managing client relationships, ensuring customer satisfaction, and supporting customer retention through effective communication and service delivery.Customer Relationship Management (CRM)

Key Responsibilities

• Serve as the primary contact for customer inquiries and support requests.
• Resolve customer complaints and escalate issues when necessary.
• Maintain accurate customer records and CRM systems.
• Follow up with customers to ensure satisfaction with services provided.
• Support sales and marketing teams with customer engagement initiatives.
• Prepare customer service reports and feedback analysis.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, or related field.
• 1–3 years experience in customer service or relationship management.
• Strong interpersonal and communication skills.
• Ability to handle customer issues professionally.

Preferred Skills

• Experience using CRM systems.
• Sales support and client retention skills.
• Strong problem-solving ability.

• Serve as the primary contact for customer inquiries and support requests.
• Resolve customer complaints and escalate issues when necessary.
• Maintain accurate customer records and CRM systems.
• Follow up with customers to ensure satisfaction with services provided.
• Support sales and marketing teams with customer engagement initiatives.
• Prepare customer service reports and feedback analysis.

• Strong interpersonal and communication skills.
• Ability to handle customer issues professionally.
• Experience using CRM systems.
• Sales support and client retention skills.
• Strong problem-solving ability.

• Bachelor’s Degree in Business Administration, Marketing, or related field.