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Customer Relations Management [CRM] Executive Jobs In Uganda
Posted by: ugashare-Volunteer
Posted date: 2025-Feb-24
Location: Kampala
Job Summary Collect feedback from customers on products, services, and overall experience. Relay insights to relevant departments to improve customer experience. - Minimum Qualification : Bachelors
- Experience Level : Senior level
- Experience Length : 5 years
Job Description/Requirements Key Responsibilities: Customer Relationship Management: - CRM Strategy Implementation: Assist in the development and execution of CRM strategies to build and maintain long-term relationships with customers. Ensure that customer interactions are positive and productive.
- Customer Data Management: Maintain and update accurate customer records in the CRM system (e.g., Pipeline). Ensure that customer information is current and correctly categorized for segmentation and reporting purposes.
- Customer Communication: Serve as the primary point of contact for customer inquiries related to IT hardware and networking products. Ensure all customer queries are addressed promptly and professionally.
Sales & Marketing Support: - Lead Management: Assist in capturing and managing leads through the CRM system, ensuring that sales opportunities are tracked and followed up effectively.
- Campaign Coordination: Support marketing teams by segmenting customer data for targeted campaigns and promotions. Track the effectiveness of campaigns and share results with the team.
- Reporting & Analysis: Generate regular reports on customer interactions, sales performance, and CRM effectiveness. Provide actionable insights to sales and marketing teams to improve customer engagement and retention.
Customer Retention & Satisfaction: - Customer Feedback: Collect feedback from customers on products, services, and overall experience. Relay insights to relevant departments to improve customer
- experience.
- Issue Resolution: Work closely with the customer support and technical teams to resolve product or service-related issues in a timely manner.
- Customer Satisfaction Monitoring: Track and measure customer satisfaction through surveys and other tools. Proactively address concerns to ensure customer retention and loyalty.
Process Improvement:
- CRM System Maintenance: Ensure the CRM system is properly set up, maintained, and updated to reflect current customer information. Collaborate with IT teams for system improvements and troubleshooting.
- Best Practices Implementation: Develop and promote the best practices for CRM data management, customer outreach, and follow-up to ensure consistent, high- quality service.
Cross Department Collaboration:
- Sales Team Collaboration: Work closely with the sales team to ensure that customer data is leveraged to drive sales opportunities and optimize sales performance.
- Marketing & Product Teams: Collaborate with marketing teams to identify customer segments for targeted campaigns and work with product teams to ensure that customer feedback is considered for future product development.
Required Skills & Qualifications: - Bachelor’s degree in business administration, Marketing, or a related field.
- 5 years of experience in CRM management, preferably within the IT hardware and networking industry.
- Proficiency with CRM software (e.g., Salesforce) and Microsoft Office Suite (Excel, Word, PowerPoint).
- Strong organizational skills with the ability to handle multiple tasks and priorities.
- Excellent communication and interpersonal skills with a focus on customer service.
- Strong analytical skills with the ability to interpret data and generate insights.
- Basic understanding of IT hardware and networking products and services is a plus.
- Ability to work independently and in a team environment.
- Attention to detail and ability to ensure data accuracy.
How to Apply: CLICK HERE TO APPLY
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