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Customer Relations Assistant (UICT8) job at Uganda Institute of Information and Communications Technology (UICT)
Posted by: great-volunteer
Posted date: 2025-Jul-23
Location: Uganda, Kampala
Customer Relations Assistant (UICT8) 2025-07-23T06:16:54+00:00 Uganda Institute of Information and Communications Technology (UICT) https://cdn.ugashare.com/jsjobsdata/data/employer/comp_1342/logo/Uganda%20Institute%20of%20Information%20and%20Communications%20Technology%20(%20UICT%20).jpeg https://student.uict.ac.ug/ FULL_TIME Uganda Kampala 00256 Uganda Education, and Training Management 2025-07-31T17:00:00+00:00 Uganda 8 To provide professional front desk and customer service support at UICT
• To receive and direct visitors, handle telephone and email inquiries
• To offer administrative support for smooth communication and positive institutional image Duties and Responsibilities 1. Front Desk Operations - Receive and attend to all visitors and clients courteously and professionally
• Maintain the reception area in a clean and orderly manner 2. Communication Handling - Receive, screen, and direct telephone calls to appropriate offices or departments
• Receive and respond to inquiries through email and in-person, or direct them to relevant officers 3. Visitor and Appointment Management - Manage the visitor logbook and issue visitor passes
• Schedule and confirm appointments for staff when requested 4. Mail and Courier Services - Receive, sort, and distribute incoming mail and deliveries
• Coordinate dispatch of outgoing mail and parcels 5. Information and Assistance - Provide accurate information about the Institute's services, programs, and contacts
• Handle inquiries from students, staff, and the public in timely manner 6. Administrative Support - Perform basic clerical duties (filing, photocopying, data entry)
• Support administrative events (open days, workshops, meetings) 7. Security and Access Control - Ensure only authorized persons access certain sections of premises
• Report any unusual or suspicious behavior at reception area Key Result Areas - Visitor Reception and Management
• Communication Handling
• Mail and Courier Services
• Administrative Support
• Front Desk Cleanliness and Orderliness
• Information Dissemination Qualifications and Experience - Diploma in Secretarial Studies, Office Management, Public Relations, Business Administration or related field
• Training in customer care or front office management (added advantage)
• At least 2 years relevant experience in front desk or customer service role (preferably in public institution or academic environment) Skills and Attributes - Technical Skills
• Communication and Interpersonal Skills
• Organizational and Personal Attributes
• Ability to remain calm under pressure
• Team-oriented and able to work with staff across departments
• Knowledge of institutional procedures and services (added advantage) JOB-68807e56b8d2e Vacancy title:
Customer Relations Assistant (UICT8) Jobs at:
Uganda Institute of Information and Communications Technology (UICT) Deadline of this Job:
Thursday, July 31 2025 Duty Station:
Uganda | Kampala | Uganda Summary
Date Posted: Wednesday, July 23 2025, Base Salary: Not Disclosed JOB DETAILS: To provide professional front desk and customer service support at UICT
• To receive and direct visitors, handle telephone and email inquiries
• To offer administrative support for smooth communication and positive institutional image Duties and Responsibilities 1. Front Desk Operations - Receive and attend to all visitors and clients courteously and professionally
• Maintain the reception area in a clean and orderly manner 2. Communication Handling - Receive, screen, and direct telephone calls to appropriate offices or departments
• Receive and respond to inquiries through email and in-person, or direct them to relevant officers 3. Visitor and Appointment Management - Manage the visitor logbook and issue visitor passes
• Schedule and confirm appointments for staff when requested 4. Mail and Courier Services - Receive, sort, and distribute incoming mail and deliveries
• Coordinate dispatch of outgoing mail and parcels 5. Information and Assistance - Provide accurate information about the Institute's services, programs, and contacts
• Handle inquiries from students, staff, and the public in timely manner 6. Administrative Support - Perform basic clerical duties (filing, photocopying, data entry)
• Support administrative events (open days, workshops, meetings) 7. Security and Access Control - Ensure only authorized persons access certain sections of premises
• Report any unusual or suspicious behavior at reception area Key Result Areas - Visitor Reception and Management
• Communication Handling
• Mail and Courier Services
• Administrative Support
• Front Desk Cleanliness and Orderliness
• Information Dissemination Qualifications and Experience - Diploma in Secretarial Studies, Office Management, Public Relations, Business Administration or related field
• Training in customer care or front office management (added advantage)
• At least 2 years relevant experience in front desk or customer service role (preferably in public institution or academic environment) Skills and Attributes - Technical Skills
• Communication and Interpersonal Skills
• Organizational and Personal Attributes
• Ability to remain calm under pressure
• Team-oriented and able to work with staff across departments
• Knowledge of institutional procedures and services (added advantage) Work Hours: 8 Experience in Months: 24 Level of Education: bachelor degree Job application procedure Interested in applying for this job? Click here to submit your application now
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