Customer Experience Champion job at GOGO Electric

About Company

EV Assets Management Limited is transforming transportation in Uganda through an innovative Battery-as-a-Service (BaaS) model, powering electric motorcycles nationwide.

With a network of over 160 battery swap locations across Uganda, our mission is to help riders reduce fuel costs, increase earnings, and contribute to a cleaner, more efficient transport system.

About GOGO

Job Description

Customer Experience Champion needed.

Company: EV Assets Management Limited

Location: Multiple Locations: Tororo, Mbale, Malaba, Namayingo, Lumino(Mbale), Busia, Magodesi, Kamuli, Nabiganda, Jinja, Bugiri, Busembatia, Bugema, Sironko, Namusi( Mbale) Bunga, Kitala, Matuga, Kibuli, Seeta, Kisoga, Wakiso, Buwenge, Busolwe, Namutumba, Kachumbala, Nakilubi, Najjanankumbi, Entebbe, Namungoona, Salaama, Kabalagala, Bulanga, Kajjansi, Bweyogerere, Zana, Kawuku/Kitala, Mityana Road, Masaka, Hoima, Ndeeba, Bwaise, Kawempe, Maganjo, Matuga, Busiika, Gayaza, Seeta, Mukono, Kalagi, Mpatta, Bweyogerere, Nateete, Nansana, Kibiri, Kyanja, Sonde Misindye, Kifuyo(Namayingo), Luweero, Zirobwe, Buloba, Lumino(Mbale) and the surrounding areas.

Job Type: Full-Time

Salary: UGX 235,000 – 800,000 Gross

Job Summary

We are seeking a proactive and customer-focused Customer Experience Champion to join our team. This individual will be responsible for delivering outstanding service at our battery swap stations, managing inventory, maintaining station assets, and ensuring smooth and efficient battery swapping operations.

Key Responsibilities

1. Battery Swapping & Inventory Management
   Execute battery swaps quickly and accurately to minimise rider wait time.
   Use the Swap App to scan and record all battery transactions in real time.
   Identify and report any missing, damaged, or malfunctioning batteries.
   Conduct regular physical inventory checks to match digital records.
2. Customer Service
   Greet and assist all customers—including riders, walk-ins, and prospects—in a professional and courteous manner.
   Guide customers through the swapping process and answer inquiries effectively.
   Deliver consistent, friendly, and efficient service to ensure high customer satisfaction.
3. Station Management
   Keep the swap station clean, safe, and well-organised.
   Ensure valid trading licenses are displayed and equipment is orderly.
   Maintain hygiene, safety, and operational standards.
4. Battery Stock Control
   Receive, store, and issue batteries accurately using the Swap App.
   Ensure proper use and security of all battery stock under your supervision.
5. Reporting
   Submit daily, weekly, and monthly reports as required.
   Report technical issues, alarms, repair needs, and security incidents promptly.
   Maintain accurate and organised documentation.
6. Asset Management
   Safeguard company property and equipment at the station.
   Identify and address potential risks to prevent operational loss or damage.

Candidate Requirements

• Minimum of a Senior Four Certificate.
• A diploma or equivalent from a recognised institution is an added advantage.
• Strong customer service orientation and ability to represent the voice of the customer.
• Proficiency in using smartphones and mobile/web applications.
• Excellent analytical, communication, and interpersonal skills.
• High level of integrity, reliability, and professionalism.
• Willingness to work flexible hours, including weekends and public holidays.
• Physically fit and able to lift up to 25 kg and stand for long periods.
• Ability to thrive in a fast-paced environment.
• Fluency in English and Luganda (knowledge of other local languages is an added advantage).

Benefits

• Competitive salary.
• Opportunities for career growth and advancement.
• Supportive and dynamic work environment.
• Training and development programs.
• Paid time off.
• Medical insurance coverage.

Why Join Us?

If you’re passionate about sustainability, technology, and customer service, and are eager for a challenging yet fulfilling role, we encourage you to apply. EV Assets Management Limited offers a fun and inclusive workplace with room for professional development in a mission-driven organisation.

EV Assets Management Limited is an equal opportunity employer. All qualified applicants will be considered without regard to race, colour, religion, gender, marital status, sexual orientation, national origin, disability, HIV/AIDS status, or any other characteristic protected by law.

• Execute battery swaps quickly and accurately to minimise rider wait time.
• Use the Swap App to scan and record all battery transactions in real time.
• Identify and report any missing, damaged, or malfunctioning batteries.
• Conduct regular physical inventory checks to match digital records.
• Greet and assist all customers—including riders, walk-ins, and prospects—in a professional and courteous manner.
• Guide customers through the swapping process and answer inquiries effectively.
• Deliver consistent, friendly, and efficient service to ensure high customer satisfaction.
• Keep the swap station clean, safe, and well-organised.
• Ensure valid trading licenses are displayed and equipment is orderly.
• Maintain hygiene, safety, and operational standards.
• Receive, store, and issue batteries accurately using the Swap App.
• Ensure proper use and security of all battery stock under your supervision.
• Submit daily, weekly, and monthly reports as required.
• Report technical issues, alarms, repair needs, and security incidents promptly.
• Maintain accurate and organised documentation.
• Safeguard company property and equipment at the station.
• Identify and address potential risks to prevent operational loss or damage.

• Proficiency in using smartphones and mobile/web applications.
• Excellent analytical, communication, and interpersonal skills.
• Fluency in English and Luganda (knowledge of other local languages is an added advantage).

• Minimum of a Senior Four Certificate.
• A diploma or equivalent from a recognised institution is an added advantage.
• Strong customer service orientation and ability to represent the voice of the customer.
• High level of integrity, reliability, and professionalism.
• Willingness to work flexible hours, including weekends and public holidays.
• Physically fit and able to lift up to 25 kg and stand for long periods.
• Ability to thrive in a fast-paced environment.