Customer Development Excellence Manager job at Unilever

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

CATEGORY/FUNCTION INTRODUCTION

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. We are looking for candidates that would like to join this exciting journey with us. CBD owns the relationship with customers and the development of the Joint Business Plan with each customer. They are also responsible for delivering sustainable and profitable growth across all retail touchpoints. If you are passionate about developing and executing sales strategies, meet and exceed sales targets, building and maintaining strong customer relationships, analyzing sales data and ensuring efficient sales operations then this role is just for you!

JOB PURPOSE

Governance within Customer Development (CD) organization with strong focus on building long term capabilities while managing daily operational efficiency. CD Excellence is responsible for a smooth and cost-effective operation between the company, customers, and specific third parties. The key challenge of the role is to develop consistency and coherence in the day-today operation of the CD organisation, thus enabling account, field and customer marketing teams to focus on core selling roles.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

1. Alignment with Trade Strategy

Supports setting the process and contribute to the definition of :

• National Trade Strategy
• Customer Value Assessment
• Trade Terms Structure
• Coordinate Pricing

2. Business processes & operatingguidelines

Ensure smooth processes are in place to deliver:

• Retail Strategy
• CBP / CMP
• CD input into S&OP
• Annual negotiation strategy
• OpCo and assortment
• Set up and structure all CD business meetings
• Sales Force Incentives SFI for Field Sales team

3. Methods, tools, systems & data

• Maintain and implement supporting tools (legacy CD IT tools as well as new developments)
• Customer Hierarchy
• Sales reporting model
• EFOS data
• Support Customer Service

4. Communication, information, training

• Manage and facilitate internal and external CD communications
• Provide all CD information to Field Sales, other CD roles and other departments
• Identify needs and roll out training programs
• Designs and implements sales incentives model

5. 3rd party management & in-store execution

• Manage contracts and execution of merchandising agencies providing in store
• Execution and data measurement
• Responsible for distribution of PoP materials
• Monitor and improve CD Overheads
• Manage CD national and local events

Experiences & Qualifications

• 6-10 years' experience in Sales or operations in FMCG industry
• B. Comm degree (preferably in Marketing, Business Administration, Financial majors, Information Technology)
• Strong experience in designing and managing processes
• Demonstrated cross-functional team capabilities.
• Project management experience

Skills

• Sales operations
• Performance management
• Sales incentive/ trade terms management
• Capability Data, reporting and analytics
• Systems and commercial IT
• Controls, policies, compliance
• Fleet management
• Customer and trade strategy

Leadership

You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the customer and consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

• Supports setting the process and contribute to the definition of National Trade Strategy, Customer Value Assessment, Trade Terms Structure, and Coordinate Pricing.
• Ensure smooth processes are in place to deliver: Retail Strategy, CBP / CMP, CD input into S&OP, Annual negotiation strategy, OpCo and assortment, Set up and structure all CD business meetings, Sales Force Incentives SFI for Field Sales team.
• Maintain and implement supporting tools (legacy CD IT tools as well as new developments), Customer Hierarchy, Sales reporting model, EFOS data, and Support Customer Service.
• Manage and facilitate internal and external CD communications, provide all CD information to Field Sales, other CD roles and other departments, identify needs and roll out training programs, and design and implement sales incentives model.
• Manage contracts and execution of merchandising agencies providing in-store execution and data measurement, responsible for distribution of PoP materials, monitor and improve CD Overheads, and manage CD national and local events.

• Sales operations
• Performance management
• Sales incentive/ trade terms management
• Capability Data, reporting and analytics
• Systems and commercial IT
• Controls, policies, compliance
• Fleet management
• Customer and trade strategy
• Leadership

• 6-10 years' experience in Sales or operations in FMCG industry
• B. Comm degree (preferably in Marketing, Business Administration, Financial majors, Information Technology)
• Strong experience in designing and managing processes
• Demonstrated cross-functional team capabilities.
• Project management experience