Customer Care Representative job at iSON Xperiences

ROLE SUMMARY

The Customer Care Representative will provide frontline support to customers by handling inquiries, resolving complaints, and offering timely and professional service. This role requires excellent communication skills, strong problem-solving abilities, and a high level of empathy to ensure a positive customer experience across all touchpoints. The Representative will work closely with team leaders, supervisors, and other departments to ensure customer satisfaction and adherence to company standards.

Required Qualifications, Knowledge and Experience.

• Degree or diploma in any related field (e.g., Business, Communication, IT, etc.)
• Excellent verbal and written communication skills
• Strong listening and problem-solving skills
• Proficient in MS Word, Excel, and basic data entry
• Ability to work in a fast-paced, team-oriented environment
• Knowledge of customer service tools and CRM systems is an added advantage
• High level of professionalism and customer focus
• Demonstrates patience, empathy, and a positive attitude

• Provide frontline support to customers by handling inquiries, resolving complaints, and offering timely and professional service.
• Ensure a positive customer experience across all touchpoints.
• Work closely with team leaders, supervisors, and other departments to ensure customer satisfaction and adherence to company standards.

• Excellent verbal and written communication skills
• Strong listening and problem-solving skills
• Proficient in MS Word, Excel, and basic data entry
• Ability to work in a fast-paced, team-oriented environment
• High level of professionalism and customer focus
• Demonstrates patience, empathy, and a positive attitude

• Degree or diploma in any related field (e.g., Business, Communication, IT, etc.)
• Knowledge of customer service tools and CRM systems is an added advantage