Customer Care Officers job at Kampala Hospital
Posted by: great-volunteer
Posted date: 2026-May-29
Location: Kampala
Customer Care Officers 2026-05-28T19:19:33+00:00 Kampala Hospital https://cdn.ugashare.com/jsjobsdata/data/employer/comp_965/logo/kampala%20hosp.jpg https://www.ugashare.com/jobs/ FULL_TIME Kampala Kampala 00256 Uganda Healthcare Customer Service, Admin & Office, Healthcare 2026-06-02T17:00:00+00:00 8 Description Kampala Hospital is hiring highly motivated and customer-focused Customer Care Officers to join our Front Desk & Customer Service team. This role is integral to ensuring smooth hospital operations, providing excellent patient support, and maintaining an organized and welcoming environment. Key Duties and Responsibilities: - Serve as the first point of contact for patients, visitors, and clients at the front desk.
- Handle patient registration, appointment scheduling, and general inquiries.
- Manage incoming calls professionally and direct them to the appropriate departments.
- Assist in processing medical records and maintaining accurate documentation.
- Support guest relations and ensure a positive customer experience.
- Collaborate with other departments to facilitate smooth hospital operations.
- Maintain confidentiality and professionalism in handling patient information.
Qualifications, Skills and Experience: - Degree in Public Administration, Business Administration, Secretarial Studies, or a related field.
- At least 1-2 years of experience in a front desk, customer service, or administrative role.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Proficiency in Microsoft Office (Word. Excel. Outlook) and other administrative tools.
- Ability to multitask, work under pressure, and handle patient interactions with empathy and professionalism.
NB: Only shortlisted candidates will be contacted. - Serve as the first point of contact for patients, visitors, and clients at the front desk.
- Handle patient registration, appointment scheduling, and general inquiries.
- Manage incoming calls professionally and direct them to the appropriate departments.
- Assist in processing medical records and maintaining accurate documentation.
- Support guest relations and ensure a positive customer experience.
- Collaborate with other departments to facilitate smooth hospital operations.
- Maintain confidentiality and professionalism in handling patient information.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Proficiency in Microsoft Office (Word. Excel. Outlook) and other administrative tools.
- Ability to multitask, work under pressure, and handle patient interactions with empathy and professionalism.
- Degree in Public Administration, Business Administration, Secretarial Studies, or a related field.
- At least 1-2 years of experience in a front desk, customer service, or administrative role.
JOB-6a189545e4aa5 Vacancy title: Customer Care Officers Jobs at: Kampala Hospital Deadline of this Job: Tuesday, June 2 2026 Duty Station: Kampala | Kampala Summary Date Posted: Thursday, May 28 2026, Base Salary: Not Disclosed JOB DETAILS:
Description Kampala Hospital is hiring highly motivated and customer-focused Customer Care Officers to join our Front Desk & Customer Service team. This role is integral to ensuring smooth hospital operations, providing excellent patient support, and maintaining an organized and welcoming environment. Key Duties and Responsibilities: - Serve as the first point of contact for patients, visitors, and clients at the front desk.
- Handle patient registration, appointment scheduling, and general inquiries.
- Manage incoming calls professionally and direct them to the appropriate departments.
- Assist in processing medical records and maintaining accurate documentation.
- Support guest relations and ensure a positive customer experience.
- Collaborate with other departments to facilitate smooth hospital operations.
- Maintain confidentiality and professionalism in handling patient information.
Qualifications, Skills and Experience: - Degree in Public Administration, Business Administration, Secretarial Studies, or a related field.
- At least 1-2 years of experience in a front desk, customer service, or administrative role.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Proficiency in Microsoft Office (Word. Excel. Outlook) and other administrative tools.
- Ability to multitask, work under pressure, and handle patient interactions with empathy and professionalism.
NB: Only shortlisted candidates will be contacted. Work Hours: 8 Experience in Months: 12 Level of Education: bachelor degree Job application procedure Interested in applying for this job? kampalahospital.com&form%5Bvalid-to%5D=Tuesday,%20June%202%202026">Click here to submit your application now.
Interested candidates should submit their CV and Cover Letter with the subject line Application for Customer Care Officer Position by 2nd June 2026.
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