Customer Care Officer job at Momeasy Enterprises Limited
Posted by: great-volunteer
Posted date: 2026-Apr-02
Location: Kampala
Customer Care Officer 2026-04-02T12:59:25+00:00 Momeasy Enterprises Limited https://cdn.ugashare.com/jsjobsdata/data/employer/comp_6050/logo/Mom.jpeg https://www.momeasy.com/about FULL_TIME Kampala Kampala 00256 Uganda Marketing, Sales and Service Customer Service, Communications & Writing, Admin & Office, Sales & Retail 2026-04-14T17:00:00+00:00 8 Company Overview Momeasy Enterprises Limited is an international brand that specializes in the manufacture and distribution of baby and mother care products. The company was founded in 2001 and operates with the mission of âMaking Motherhood Easierâ by providing safe, innovative, and high-quality products for mothers and infants. The company produces a wide range of baby products designed for children from newborn to about 12 years old. These products include feeding bottles, pacifiers, baby cups, breast pumps, baby bathtubs, walkers, sterilizers, baby skincare items, wipes, and other childcare accessories. Role Purpose As a Customer Care Officer, you will be the primary point of contact for our customers. Your goal is to ensure every customer feels heard, supported, and valued. You will manage inquiries, resolve complaints with empathy, and provide detailed product information to drive customer satisfaction and loyalty. Key Responsibilities 1. Customer Support & Communication - Respond promptly and professionally to customer inquiries via phone, email, live chat, and social media platforms.
- Provide accurate information regarding product features, pricing, availability, and usage instructions.
- Guide customers through the purchasing process and assist with order placement.
2. Issue Resolution & Retention - Handle customer complaints or product concerns with empathy and a "solution-first" mindset.
- Coordinate with the logistics and warehouse teams to track shipments and resolve delivery delays.
- Process returns, exchanges, and refunds in accordance with company policy.
3. Data Management & Reporting - Maintain detailed records of customer interactions, comments, and complaints using our CRM system.
- Identify recurring trends in customer feedback and report them to the management team to help improve products or services.
- Follow up with customers to ensure their issues are fully resolved and to gather feedback.
4. Brand Advocacy - Upsell or cross-sell relevant products by understanding the specific needs of the parent and child.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
Required Skills & Qualifications - Education: Diploma or Degree in Public Relations, Communication, Business Administration, or a related field.
- Experience: Minimum of 1â2 years in a customer service role (experience in retail, FMCG, or maternal/baby products is a major plus).
- Communication: Exceptional verbal and written communication skills with a warm, patient tone.
- Tech-Savvy: Proficiency in CRM software, Microsoft Office Suite, and social media management tools.
- Problem-Solving: Ability to remain calm under pressure and think creatively to resolve conflicts.
- Respond promptly and professionally to customer inquiries via phone, email, live chat, and social media platforms.
- Provide accurate information regarding product features, pricing, availability, and usage instructions.
- Guide customers through the purchasing process and assist with order placement.
- Handle customer complaints or product concerns with empathy and a "solution-first" mindset.
- Coordinate with the logistics and warehouse teams to track shipments and resolve delivery delays.
- Process returns, exchanges, and refunds in accordance with company policy.
- Maintain detailed records of customer interactions, comments, and complaints using our CRM system.
- Identify recurring trends in customer feedback and report them to the management team to help improve products or services.
- Follow up with customers to ensure their issues are fully resolved and to gather feedback.
- Upsell or cross-sell relevant products by understanding the specific needs of the parent and child.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Exceptional verbal and written communication skills with a warm, patient tone.
- Proficiency in CRM software, Microsoft Office Suite, and social media management tools.
- Ability to remain calm under pressure and think creatively to resolve conflicts.
- Diploma or Degree in Public Relations, Communication, Business Administration, or a related field.
- Minimum of 1â2 years in a customer service role (experience in retail, FMCG, or maternal/baby products is a major plus).
JOB-69ce682dcc8ee Vacancy title: Customer Care Officer Jobs at: Momeasy Enterprises Limited Deadline of this Job: Tuesday, April 14 2026 Duty Station: Kampala | Kampala Summary Date Posted: Thursday, April 2 2026, Base Salary: Not Disclosed JOB DETAILS: Company Overview Momeasy Enterprises Limited is an international brand that specializes in the manufacture and distribution of baby and mother care products. The company was founded in 2001 and operates with the mission of âMaking Motherhood Easierâ by providing safe, innovative, and high-quality products for mothers and infants. The company produces a wide range of baby products designed for children from newborn to about 12 years old. These products include feeding bottles, pacifiers, baby cups, breast pumps, baby bathtubs, walkers, sterilizers, baby skincare items, wipes, and other childcare accessories. Role Purpose As a Customer Care Officer, you will be the primary point of contact for our customers. Your goal is to ensure every customer feels heard, supported, and valued. You will manage inquiries, resolve complaints with empathy, and provide detailed product information to drive customer satisfaction and loyalty. Key Responsibilities 1. Customer Support & Communication - Respond promptly and professionally to customer inquiries via phone, email, live chat, and social media platforms.
- Provide accurate information regarding product features, pricing, availability, and usage instructions.
- Guide customers through the purchasing process and assist with order placement.
2. Issue Resolution & Retention - Handle customer complaints or product concerns with empathy and a "solution-first" mindset.
- Coordinate with the logistics and warehouse teams to track shipments and resolve delivery delays.
- Process returns, exchanges, and refunds in accordance with company policy.
3. Data Management & Reporting - Maintain detailed records of customer interactions, comments, and complaints using our CRM system.
- Identify recurring trends in customer feedback and report them to the management team to help improve products or services.
- Follow up with customers to ensure their issues are fully resolved and to gather feedback.
4. Brand Advocacy - Upsell or cross-sell relevant products by understanding the specific needs of the parent and child.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
Required Skills & Qualifications - Education: Diploma or Degree in Public Relations, Communication, Business Administration, or a related field.
- Experience: Minimum of 1â2 years in a customer service role (experience in retail, FMCG, or maternal/baby products is a major plus).
- Communication: Exceptional verbal and written communication skills with a warm, patient tone.
- Tech-Savvy: Proficiency in CRM software, Microsoft Office Suite, and social media management tools.
- Problem-Solving: Ability to remain calm under pressure and think creatively to resolve conflicts.
Work Hours: 8 Experience in Months: 12 Level of Education: bachelor degree Job application procedure Please send your CV to ug1 momeasy.com and CC to hrmomeay gmail.com with the subject line: "Customer Care Officer Application - [Your Name]".
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