Customer Care Officer job at Amadeus Gardens

Company Overview

Amadeus Gardens is a charming, hidden gem of a restaurant located on Kyanja Ring Road in Kampala, offering a beautiful and spacious green getaway perfect for families, groups, or anyone seeking a serene escape.

Role Context

We are seeking a dedicated and customer-focused individual to join our team as a Customer Care Officer. This role is crucial in ensuring our guests have a memorable and positive experience at Amadeus Gardens.

Responsibilities

The Customer Care Officer will be responsible for handling customer inquiries, resolving complaints, and ensuring customer satisfaction. This includes managing reservations, providing information about our services and menu, and assisting with any issues that may arise during a guest's visit.

Qualifications and Experience

Ideal candidates will have excellent communication and interpersonal skills, a friendly demeanor, and a passion for providing outstanding customer service. Previous experience in a customer-facing role, preferably within the hospitality or restaurant industry, is highly desirable. A strong understanding of customer service principles and problem-solving abilities are essential.

• Handling customer inquiries
• Resolving complaints
• Ensuring customer satisfaction
• Managing reservations
• Providing information about services and menu
• Assisting with any issues that may arise during a guest's visit

• Excellent communication skills
• Interpersonal skills
• Friendly demeanor
• Passion for customer service
• Problem-solving abilities

• Previous experience in a customer-facing role
• Experience in the hospitality or restaurant industry is highly desirable
• Strong understanding of customer service principles