Customer Care Executive job at Uganda Baati Limited

Description

Uganda Baati is hiring a Customer Care Executive (6) responsible for attending to walk-in customers, educating and promoting products, and closing sales within the showroom. The role focuses on delivering excellent customer service, achieving sales targets, maintaining showroom standards, and supporting overall business growthAfricans & Diaspora

Key Duties and Responsibilities:

Sales & Customer Service

• To attend to and respond to incoming customer enquiries whether through phone, or over the counter.
• To convert all potential prospects from walk-in customers to sales.
• Receive sales orders from customers, confirm payment status and log in for production and delivery.
• To generate daily footfall/Sales reports and share them with Supervisors.
• To receive, record and forward customer complaints to management for corrective and preventive actions.
• Organize product delivery and order fulfilment activities such as taking orders, giving pricing information, determining appropriate time delivery, routes and rates, etc.
• Address problems such as damages, shortages and non-conformance to specifications with relevant departments.
• Develop, grow and manage the roof installers scheme (Fundi program).
• Keep customers informed on status of their orders and availability of material thereby liaising with production and supply chain teams on timelines to achieve OTIF.
• Prepare loading slips; ensure all documentation is in order for loading, invoicing until the vehicle is out of the premises.

Showroom Management

• Ensure products are well displayed, clean, and properly arranged.
• Maintain showroom cleanliness and an attractive presentation at all times.
• Monitor stock levels and report low or fast-moving items.
• Conduct stock-taking and inventory control to ensure stock integrity.
• Ensure strict adherence to the sales procedure and processes

Qualifications, Skills and Experience:

• A Bachelor’s Degree or Diploma from a recognized government institution.
• A minimum of 3 years’ experience in building/construction sector or relevant experience gained in any commercial area or customer facing role.
• Demonstrated passion for sales & customer service.
• Computer literacy in Microsoft Office and statistical data packages.
• Proficiency in local languages within the business area (Lusoga & Luganda)
• Strong communication and negotiation skills.
• Customer orientation and ability to adapt and respond to all customers.
• Ability to work under pressure and meet sales targets.
• Positive attitude
• Fast paced and prompt
• Achievement oriented
• Energetic and enthusiastic
• Honesty and integrity

• To attend to and respond to incoming customer enquiries whether through phone, or over the counter.
• To convert all potential prospects from walk-in customers to sales.
• Receive sales orders from customers, confirm payment status and log in for production and delivery.
• To generate daily footfall/Sales reports and share them with Supervisors.
• To receive, record and forward customer complaints to management for corrective and preventive actions.
• Organize product delivery and order fulfilment activities such as taking orders, giving pricing information, determining appropriate time delivery, routes and rates, etc.
• Address problems such as damages, shortages and non-conformance to specifications with relevant departments.
• Develop, grow and manage the roof installers scheme (Fundi program).
• Keep customers informed on status of their orders and availability of material thereby liaising with production and supply chain teams on timelines to achieve OTIF.
• Prepare loading slips; ensure all documentation is in order for loading, invoicing until the vehicle is out of the premises.
• Ensure products are well displayed, clean, and properly arranged.
• Maintain showroom cleanliness and an attractive presentation at all times.
• Monitor stock levels and report low or fast-moving items.
• Conduct stock-taking and inventory control to ensure stock integrity.
• Ensure strict adherence to the sales procedure and processes

• Demonstrated passion for sales & customer service.
• Computer literacy in Microsoft Office and statistical data packages.
• Proficiency in local languages within the business area (Lusoga & Luganda)
• Strong communication and negotiation skills.
• Customer orientation and ability to adapt and respond to all customers.
• Ability to work under pressure and meet sales targets.
• Positive attitude
• Fast paced and prompt
• Achievement oriented
• Energetic and enthusiastic
• Honesty and integrity

• A Bachelor’s Degree or Diploma from a recognized government institution.
• A minimum of 3 years’ experience in building/construction sector or relevant experience gained in any commercial area or customer facing role.