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Customer Care Executive job at Roofings Group
Posted by: great-volunteer
Posted date: 2026-Aug-17
Location: Kampala
Customer Care Executive 2026-08-17T12:28:08+00:00 Roofings Group https://cdn.ugashare.com/jsjobsdata/data/employer/comp_1205/logo/Roofings%20Group.png https://roofingsgroup.com/ FULL_TIME Kampala Kampala 00256 Uganda Manufacturing Customer Service, Business Operations, Sales & Retail, Admin & Office, Advertising & Marketing 2026-09-15T17:00:00+00:00 8 Reporting Customer Care Manager Duties & Responsibilities - Manage and oversee interactions with walk-in, corporate, and key customers to ensure high service standards.
- Lead and coordinate customer service activities in support of corporate and field sales teams.
- Prepare and follow up on customer quotations, enquiries, and sales orders.
- Assess and advise customers on roofing material requirements, including product types, quantities, and specifications based on project needs.
- Communicate price changes, promotions, and special offers accurately and in a timely manner.
- Monitor competitor pricing and market trends; prepare and submit comparative market intelligence reports.
- Maintain strong relationships with customers to understand their needs and provide appropriate solutions.
- Track fast-moving items, monitor stock levels, and escalate potential shortages proactively.
- Coordinate with production teams to confirm product availability and manage custom or special orders.
- Ensure timely authorization, invoicing, and delivery of both standard and customized sales orders.
- Support credit control by following up on payments and coordinating with finance for collections and confirmations.
- Resolve escalated customer service or delivery issues promptly and effectively.
- Prepare and submit regular reports on customer service performance, estimations, and operational activities.
- Drive achievement of assigned customer service and sales support targets.
- Ensure compliance with company policies, procedures, and ethical standards.
- Perform any other duties as assigned by management.
Academic Qualification, Skills & Experience - Bachelor’s degree in Business Administration, Marketing, or a related field.
- Strong communication and interpersonal skills.
- Good analytical and problem-solving abilities.
- Ability to multitask and work under pressure.
- Strong attention to detail and organizational skills.
Note: Mark the position you are applying for in the email subject line and application will be reviewed on a rolling basis and therefore this position can be closed before the deadline. DISCLAIMER: Roofings Ltd is an equal opportunity employer. we encourage applications from candidates of all backgrounds and experiences, and we do not charge a fee at any stage of the recruitment process. - Manage and oversee interactions with walk-in, corporate, and key customers to ensure high service standards.
- Lead and coordinate customer service activities in support of corporate and field sales teams.
- Prepare and follow up on customer quotations, enquiries, and sales orders.
- Assess and advise customers on roofing material requirements, including product types, quantities, and specifications based on project needs.
- Communicate price changes, promotions, and special offers accurately and in a timely manner.
- Monitor competitor pricing and market trends; prepare and submit comparative market intelligence reports.
- Maintain strong relationships with customers to understand their needs and provide appropriate solutions.
- Track fast-moving items, monitor stock levels, and escalate potential shortages proactively.
- Coordinate with production teams to confirm product availability and manage custom or special orders.
- Ensure timely authorization, invoicing, and delivery of both standard and customized sales orders.
- Support credit control by following up on payments and coordinating with finance for collections and confirmations.
- Resolve escalated customer service or delivery issues promptly and effectively.
- Prepare and submit regular reports on customer service performance, estimations, and operational activities.
- Drive achievement of assigned customer service and sales support targets.
- Ensure compliance with company policies, procedures, and ethical standards.
- Perform any other duties as assigned by management.
- Strong communication and interpersonal skills.
- Good analytical and problem-solving abilities.
- Ability to multitask and work under pressure.
- Strong attention to detail and organizational skills.
- Bachelor’s degree in Business Administration, Marketing, or a related field.
JOB-6a82fe5839462 Vacancy title:
Customer Care Executive Jobs at:
Roofings Group Deadline of this Job:
Tuesday, September 15 2026 Duty Station:
Kampala | Kampala Summary
Date Posted: Monday, August 17 2026, Base Salary: Not Disclosed JOB DETAILS:
Reporting Customer Care Manager Duties & Responsibilities - Manage and oversee interactions with walk-in, corporate, and key customers to ensure high service standards.
- Lead and coordinate customer service activities in support of corporate and field sales teams.
- Prepare and follow up on customer quotations, enquiries, and sales orders.
- Assess and advise customers on roofing material requirements, including product types, quantities, and specifications based on project needs.
- Communicate price changes, promotions, and special offers accurately and in a timely manner.
- Monitor competitor pricing and market trends; prepare and submit comparative market intelligence reports.
- Maintain strong relationships with customers to understand their needs and provide appropriate solutions.
- Track fast-moving items, monitor stock levels, and escalate potential shortages proactively.
- Coordinate with production teams to confirm product availability and manage custom or special orders.
- Ensure timely authorization, invoicing, and delivery of both standard and customized sales orders.
- Support credit control by following up on payments and coordinating with finance for collections and confirmations.
- Resolve escalated customer service or delivery issues promptly and effectively.
- Prepare and submit regular reports on customer service performance, estimations, and operational activities.
- Drive achievement of assigned customer service and sales support targets.
- Ensure compliance with company policies, procedures, and ethical standards.
- Perform any other duties as assigned by management.
Academic Qualification, Skills & Experience - Bachelor’s degree in Business Administration, Marketing, or a related field.
- Strong communication and interpersonal skills.
- Good analytical and problem-solving abilities.
- Ability to multitask and work under pressure.
- Strong attention to detail and organizational skills.
Note: Mark the position you are applying for in the email subject line and application will be reviewed on a rolling basis and therefore this position can be closed before the deadline. DISCLAIMER: Roofings Ltd is an equal opportunity employer. we encourage applications from candidates of all backgrounds and experiences, and we do not charge a fee at any stage of the recruitment process. Work Hours: 8 Experience in Months: 12 Level of Education: bachelor degree Job application procedure
Interested in applying for this job? roofingsgroup.com&form%5Bvalid-to%5D=Tuesday,%20September%2015%202026">Click here to submit your application now.
Send application, CV and academic documents in one PDF format by 15th September 2026, at 5:30 PM EAT addressed to SR HUMAN RESOURCES MANAGER. Note: Mark the position you are applying for in the mail subject line and application will be reviewed on a rolling basis and therefore this position can be closed before the deadline.
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