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Customer Care Consultant job at KCB Bank
Posted by: great-volunteer
Posted date: 2026-Jul-02
Location: Nansana Branch, Kampala
Customer Care Consultant 2026-07-01T19:46:43+00:00 KCB Bank https://cdn.ugashare.com/jsjobsdata/data/employer/comp_1109/logo/kcb.png https://www.ugashare.com/jobs/ FULL_TIME Nansana Branch Kampala 00256 Uganda Banking Customer Service,Sales & Retail,Admin & Office 2026-07-14T17:00:00+00:00 8 KEY RESPONSIBILITIES - Cross sell all bank products and services.
- Attend to customer’s queries whilst lodging them In ECRM
- Resolve and minimize number of customers complaints.
- Receive and analyze customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T.
- Maintain proper documentation and custodianship of Blank forms.
- Ensure 100% collection of revenues for services rendered.
- Rectify irregularities highlighted in the audit report in customer service area.
- Punctual and accurate submission of relevant reports.
- Ensure all relevant stationary is available to customers.
- Cleanliness of the banking hall.
- Any other duties assigned from time to time.
KNOWLEDGE AND EXPERTISE - A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
- Work experience as added advantage. At least 1year’s banking experience.
- Strong Customer service skills and thorough knowledge of banking products and services.
- Strong communications, and interpersonal skills and team player.
- Passion for Performance.
- Self - Drive, Flexibility, Focus and attention to detail.
- Open to New Ideas in a rapidly changing Business Environment and innovative.
- Cross sell all bank products and services.
- Attend to customer’s queries whilst lodging them In ECRM
- Resolve and minimize number of customers complaints.
- Receive and analyze customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T.
- Maintain proper documentation and custodianship of Blank forms.
- Ensure 100% collection of revenues for services rendered.
- Rectify irregularities highlighted in the audit report in customer service area.
- Punctual and accurate submission of relevant reports.
- Ensure all relevant stationary is available to customers.
- Cleanliness of the banking hall.
- Any other duties assigned from time to time.
- Strong Customer service skills
- Thorough knowledge of banking products and services
- Strong communications skills
- Interpersonal skills
- Team player
- Passion for Performance
- Self - Drive
- Flexibility
- Focus and attention to detail
- Open to New Ideas
- Innovative
- A university degree in relevant business discipline
- Any professional Qualification in General Banking is an added advantage.
JOB-6a456ea34dd19 Vacancy title:
Customer Care Consultant Jobs at:
KCB Bank Deadline of this Job:
Tuesday, July 14 2026 Duty Station:
Nansana Branch | Kampala Summary
Date Posted: Wednesday, July 1 2026, Base Salary: Not Disclosed JOB DETAILS:
KEY RESPONSIBILITIES - Cross sell all bank products and services.
- Attend to customer’s queries whilst lodging them In ECRM
- Resolve and minimize number of customers complaints.
- Receive and analyze customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T.
- Maintain proper documentation and custodianship of Blank forms.
- Ensure 100% collection of revenues for services rendered.
- Rectify irregularities highlighted in the audit report in customer service area.
- Punctual and accurate submission of relevant reports.
- Ensure all relevant stationary is available to customers.
- Cleanliness of the banking hall.
- Any other duties assigned from time to time.
KNOWLEDGE AND EXPERTISE - A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
- Work experience as added advantage. At least 1year’s banking experience.
- Strong Customer service skills and thorough knowledge of banking products and services.
- Strong communications, and interpersonal skills and team player.
- Passion for Performance.
- Self - Drive, Flexibility, Focus and attention to detail.
- Open to New Ideas in a rapidly changing Business Environment and innovative.
Work Hours: 8 Experience in Months: 12 Level of Education: high school Job application procedure
Click Here to Apply Now
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