CSO - Logistics Operations Implant job at Africa Global Logistics (AGL)

Background

Be the bridge between AGL and our clients! As a CSO- Logistics Operations Implant, you will be embedded at the client's premises, coordinating day-to-day logistics operations and ensuring seamless communication, operational efficiency, and customer satisfaction across air, sea, customs clearance, and import/export transport activities.

Key Responsibilities

• Coordinate daily logistics operations: truck dispatch, shipment tracking, offloading, delivery note follow-ups, and documentation handling.
• Act as the main point of contact for logistics communication between AGL and the client.
• Monitor shipment locations and delivery timelines.
• Ensure timely and accurate processing of import/export documentation and customs clearance.
• Identify and implement operational efficiencies across AGL and client logistics processes.
• Analyze logistics data and generate performance reports using Power BI and Excel.
• Support volume growth through proactive customer service and operational excellence.
• Follow up on purchase orders, invoices, and collections.
• Escalate issues promptly and follow through to resolution.
• Maintain high standards of service delivery and client satisfaction.
• Coordinate with internal AGL teams (transport, warehousing, finance, air freight, export, imports, declarations).

Profile

Required Qualifications & Experience

• Diploma or bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.
• 2–3 years of experience in logistics operations or customer service within freight forwarding or supply chain.
• Strong understanding of air, sea, and transit transport logistics, including customs clearance.

Preferred Skills

• Proficiency in SPOT (TMS), Excel, Power BI, and Microsoft Office.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to work independently and manage multiple tasks under pressure.
• Customer-centric mindset with focus on continuous improvement.
• Strong management skills.

Key Performance Indicators (KPIs)

• Customer satisfaction scores
• Volume growth and retention
• Timeliness and quality of communication
• Operational efficiency improvements
• Accuracy and completeness of documentation

• Coordinate daily logistics operations: truck dispatch, shipment tracking, offloading, delivery note follow-ups, and documentation handling.
• Act as the main point of contact for logistics communication between AGL and the client.
• Monitor shipment locations and delivery timelines.
• Ensure timely and accurate processing of import/export documentation and customs clearance.
• Identify and implement operational efficiencies across AGL and client logistics processes.
• Analyze logistics data and generate performance reports using Power BI and Excel.
• Support volume growth through proactive customer service and operational excellence.
• Follow up on purchase orders, invoices, and collections.
• Escalate issues promptly and follow through to resolution.
• Maintain high standards of service delivery and client satisfaction.
• Coordinate with internal AGL teams (transport, warehousing, finance, air freight, export, imports, declarations).

• Proficiency in SPOT (TMS), Excel, Power BI, and Microsoft Office.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to work independently and manage multiple tasks under pressure.
• Customer-centric mindset with focus on continuous improvement.
• Strong management skills.

• Diploma or bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.
• 2–3 years of experience in logistics operations or customer service within freight forwarding or supply chain.
• Strong understanding of air, sea, and transit transport logistics, including customs clearance.