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CRM Executive job at Aircom Global
Posted by: great-volunteer
Posted date: 2025-Sep-11
Location: kampala, Kampala, Uganda
CRM Executive 2025-09-11T07:42:19+00:00 Aircom Global https://cdn.ugashare.com/jsjobsdata/data/employer/comp_12041/logo/Aircom%20Global.jpeg https://aircomglobal.com/ FULL_TIME kampala Kampala 00256 Uganda Information Technology Advertising & Marketing 2025-09-25T17:00:00+00:00 Uganda 8 Job Purpose:
To manage and develop strong, long-term relationships with key clients, ensure high levels of customer satisfaction, and drive customer retention and loyalty. Key Responsibilities: - Client Relationship Management: Serve as the main point of contact for a portfolio of key clients, addressing their needs and resolving issues promptly.
- Customer Retention: Develop and implement strategies to improve customer retention rates and reduce churn.
- Upselling/Cross-selling: Identify opportunities to grow business within existing accounts by introducing new products or services.
- Feedback Management: Gather and analyze customer feedback to inform product development and improve service delivery.
- CRM System Management: Utilize the CRM software (e.g., Salesforce, HubSpot) to track interactions, manage accounts, and generate reports on customer activity and sales pipelines.
- Collaboration: Work closely with the sales and technical teams to ensure a seamless customer experience.
Qualifications & Skills: - Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
- 3-5 years of experience in a customer-facing role, such as account management, customer success, or sales.
- Exceptional communication, presentation, and client-facing skills.
- Proficiency in using CRM software.
- Strong analytical skills to interpret customer data.
Client Relationship Management: Serve as the main point of contact for a portfolio of key clients, addressing their needs and resolving issues promptly. Customer Retention: Develop and implement strategies to improve customer retention rates and reduce churn. Upselling/Cross-selling: Identify opportunities to grow business within existing accounts by introducing new products or services. Feedback Management: Gather and analyze customer feedback to inform product development and improve service delivery. CRM System Management: Utilize the CRM software (e.g., Salesforce, HubSpot) to track interactions, manage accounts, and generate reports on customer activity and sales pipelines. Collaboration: Work closely with the sales and technical teams to ensure a seamless customer experience. Bachelor’s degree in Marketing, Business Administration, Communications, or a related field. 3-5 years of experience in a customer-facing role, such as account management, customer success, or sales. Exceptional communication, presentation, and client-facing skills. Proficiency in using CRM software. Strong analytical skills to interpret customer data. JOB-68c27d5be7022 Vacancy title:
CRM Executive Jobs at:
Aircom Global Deadline of this Job:
Thursday, September 25 2025 Duty Station:
kampala | Kampala | Uganda Summary
Date Posted: Thursday, September 11 2025, Base Salary: Not Disclosed JOB DETAILS: Job Purpose:
To manage and develop strong, long-term relationships with key clients, ensure high levels of customer satisfaction, and drive customer retention and loyalty. Key Responsibilities: - Client Relationship Management: Serve as the main point of contact for a portfolio of key clients, addressing their needs and resolving issues promptly.
- Customer Retention: Develop and implement strategies to improve customer retention rates and reduce churn.
- Upselling/Cross-selling: Identify opportunities to grow business within existing accounts by introducing new products or services.
- Feedback Management: Gather and analyze customer feedback to inform product development and improve service delivery.
- CRM System Management: Utilize the CRM software (e.g., Salesforce, HubSpot) to track interactions, manage accounts, and generate reports on customer activity and sales pipelines.
- Collaboration: Work closely with the sales and technical teams to ensure a seamless customer experience.
Qualifications & Skills: - Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
- 3-5 years of experience in a customer-facing role, such as account management, customer success, or sales.
- Exceptional communication, presentation, and client-facing skills.
- Proficiency in using CRM software.
- Strong analytical skills to interpret customer data.
Work Hours: 8 Experience in Months: 36 Level of Education: bachelor degree Job application procedure
Interested in applying for this job? aircomglobal.com&form%5Bvalid-to%5D=Thursday,%20September%2025%202025">Click here to submit your application now.
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