Country Manager-West Africa & Rwanda job at Uganda Airlines
Posted by: great-volunteer
Posted date: 2026-Aug-20
Location: Uganda, Kampala
Country Manager-West Africa & Rwanda 2026-08-20T07:26:50+00:00 Uganda Airlines https://cdn.ugashare.com/jsjobsdata/data/employer/comp_1886/logo/Uganda%20Airlines.jpg https://www.ugashare.com/jobs/ FULL_TIME Uganda Kampala 00256 Uganda Transportation, Distribution, and Logistics Management, Sales & Retail, Business Operations, Transportation & Logistics, Entertainment & Travel 2026-08-25T17:00:00+00:00 8 Job Summary: The Country Manager is responsible for leading the UNACL’s commercial operations in a specific country or region, driving revenue growth, and improving market share. He/ She will oversee all aspects of the airline’s business in the country, including sales, marketing, customer service and operations. Key responsibilities 1. Market Leadership and Commercial Representation - Represent UNACL commercially within the assigned country or territory.
- Drive implementation of UNACL commercial strategy and market growth initiatives.
- Maintain strong visibility and market presence within the travel trade, corporate sector, tourism industry, and government environment.
- Identify market opportunities, competitive risks, and commercial growth initiatives.
2. Passenger Sales and Revenue Growth - Achieve assigned revenue targets, passenger targets, market share objectives, and sales growth objectives.
- Monitor sales performance by route, channel, customer segment, and point of sale.
- Develop local sales plans and tactical market activation initiatives.
- Support route growth, demand stimulation, and commercial performance improvement.
3. GSA Management and Contract Enforcement - Directly supervise and manage Passenger GSAs and Cargo GSAs within the assigned territory.
- Ensure GSAs comply with contractual obligations, sales targets, reporting requirements, branding standards, customer service standards, and UNACL commercial policies.
- Monitor GSA productivity, trade engagement activities, and market coverage performance.
- Conduct regular GSA performance reviews and recommend corrective actions where necessary.
- Escalate GSA contract breaches, underperformance, or compliance concerns to management.
- Support onboarding, evaluation, renewal, and termination recommendations for GSA agreements.
4. Travel Trade and Corporate Relationship Management - Develop and maintain relationships with travel agencies, tour operators, corporate customers, government institutions, NGOs, diplomatic missions, and strategic travel partners.
- Support negotiation and implementation of corporate sales agreements and trade partnerships.
- Promote UNACL products, schedules, fares, and commercial programs within the market.
5. Budget Management and Financial Oversight - Manage and monitor the approved commercial budget for the assigned territory.
- Control market expenditure related to sales activities, marketing support, trade engagement, GSA support, office operations, and local commercial initiatives.
- Ensure prudent utilization of resources in line with approved budgets and company policies.
- Monitor cost performance and recommend efficiency improvements where necessary.
6. Invoice Approval and Financial Accountability - Review, validate, and approve invoices related to the assigned territory before submission for payment processing.
- Manage local ticketing office operational costs.
- Ensure invoices align with approved contracts, agreed commercial terms, approved budgets, and confirmed service delivery.
- Monitor local sales reconciliation, remittances, and financial accountability within the market.
- Escalate financial irregularities, unsupported claims, or non-compliant expenditures were necessary.
7. Customer Experience and Market Support - Monitor customer service standards and passenger experience within the assigned market.
- Support resolution of escalated customer complaints and commercial servicing issues.
- Coordinate market communication during disruptions, schedule changes, route launches, and operational irregularities.
- Work closely with Airport Services and Customer Experience teams to support passenger servicing.
8. Market Intelligence and Competitive Monitoring - Monitor competitor pricing, schedules, promotions, distribution activity, and market positioning.
- Provide commercial intelligence and market feedback to Head Office.
- Support market analysis, forecasting, and route performance reviews.
9. Commercial Coordination and Operational Support - Coordinate with Passenger Sales, Revenue Management, Network Planning, Cargo, Brand & Advertising, Commercial Systems, Airport Services, and Finance to support market performance and operational continuity.
- Cost management through value for money.
- Support route launches, schedule adjustments, and commercial projects within the territory.
10. Reporting and Governance - Prepare and submit sales reports, market performance reports, GSA performance reports, budget reports, and market intelligence updates.
- Ensure compliance with UNACL governance, commercial procedures, and financial controls.
- Maintain proper documentation and market operational records.
11. Station and Airport Operations Oversight - Supervise and coordinate the performance of the Station Manager and local airport commercial support teams within the assigned territory.
- Monitor station operational performance relating to passenger handling, customer service, disruption management, on-time performance support, baggage service coordination, and airport customer experience.
- Ensure airport operations within the market align with UNACL commercial standards, customer service expectations, and operational procedures.
- Coordinate with Ground Handling Agents, Airport Authorities, OCC/IOCC, and Head Office operational departments on station operational matters affecting commercial performance or customer experience.
- Support irregular operations management and ensure proper local coordination during delays, cancellations, diversions, and passenger disruptions.
- Monitor local airport vendor and handling service performance against contracted service levels and operational standards.
12. Local Ticketing and Sales Office Oversight - Supervise local ticketing, reservation, and sales office activities within the assigned territory.
- Ensure Ticketing & Reservation Agents comply with ticketing procedures, fare rules, revenue protection controls, cash handling procedures, and customer service standards.
- Monitor daily ticket sales, EMD sales, refunds, and ancillary revenue activities within the territory.
- Ensure proper accountability and reconciliation of cash collections, card payments, mobile money transactions, and bank deposits.
- Review daily sales reports, remittance reports, and ticketing reconciliations from local ticketing teams.
- Escalate ticketing irregularities, revenue leakage risks, sales discrepancies, or non-compliance issues where necessary.
- Support operational supervision, coaching, and discipline of local ticketing and sales staff.
Minimum Qualification and Experience - Bachelor’s Degree in: Aviation Management, Marketing, Tourism, Accounting, Commerce, Business Administration, related field or an equivalent IATA Certification.
- A master’s degree is an added advantage.
- Professional Airline commercial or IATA training is highly desirable.
- Minimum of 5 years’ experience in sales, commercial operations, travel trade management, or aviation market development.
- Full understanding of the designated market and operating environment.
- At least 2 years in sales leadership, GSA management, market management, or country commercial representation.
- Strong experience in travel trade engagement, corporate sales, GDS distribution, and revenue generation is essential.
- Experience working with passengers and GSAs, airport stakeholders, and international commercial markets is highly desirable.
Core Competencies - Strong commercial and market leadership capability
- Relationship management skills
- Negotiation and influencing capability
- Budget and financial management capability
- Revenue accountability awareness
- Strategic thinking
- Communication and presentation skills
- Customer Service Orientation
- Problem-solving capability
- Leadership and team coordination skills
- Commercial discipline and governance awareness
- Strong understanding of sales, GSA management, corporate sales, market development, and commercial governance is essential.
- Represent UNACL commercially within the assigned country or territory.
- Drive implementation of UNACL commercial strategy and market growth initiatives.
- Maintain strong visibility and market presence within the travel trade, corporate sector, tourism industry, and government environment.
- Identify market opportunities, competitive risks, and commercial growth initiatives.
- Achieve assigned revenue targets, passenger targets, market share objectives, and sales growth objectives.
- Monitor sales performance by route, channel, customer segment, and point of sale.
- Develop local sales plans and tactical market activation initiatives.
- Support route growth, demand stimulation, and commercial performance improvement.
- Directly supervise and manage Passenger GSAs and Cargo GSAs within the assigned territory.
- Ensure GSAs comply with contractual obligations, sales targets, reporting requirements, branding standards, customer service standards, and UNACL commercial policies.
- Monitor GSA productivity, trade engagement activities, and market coverage performance.
- Conduct regular GSA performance reviews and recommend corrective actions where necessary.
- Escalate GSA contract breaches, underperformance, or compliance concerns to management.
- Support onboarding, evaluation, renewal, and termination recommendations for GSA agreements.
- Develop and maintain relationships with travel agencies, tour operators, corporate customers, government institutions, NGOs, diplomatic missions, and strategic travel partners.
- Support negotiation and implementation of corporate sales agreements and trade partnerships.
- Promote UNACL products, schedules, fares, and commercial programs within the market.
- Manage and monitor the approved commercial budget for the assigned territory.
- Control market expenditure related to sales activities, marketing support, trade engagement, GSA support, office operations, and local commercial initiatives.
- Ensure prudent utilization of resources in line with approved budgets and company policies.
- Monitor cost performance and recommend efficiency improvements where necessary.
- Review, validate, and approve invoices related to the assigned territory before submission for payment processing.
- Manage local ticketing office operational costs.
- Ensure invoices align with approved contracts, agreed commercial terms, approved budgets, and confirmed service delivery.
- Monitor local sales reconciliation, remittances, and financial accountability within the market.
- Escalate financial irregularities, unsupported claims, or non-compliant expenditures were necessary.
- Monitor customer service standards and passenger experience within the assigned market.
- Support resolution of escalated customer complaints and commercial servicing issues.
- Coordinate market communication during disruptions, schedule changes, route launches, and operational irregularities.
- Work closely with Airport Services and Customer Experience teams to support passenger servicing.
- Monitor competitor pricing, schedules, promotions, distribution activity, and market positioning.
- Provide commercial intelligence and market feedback to Head Office.
- Support market analysis, forecasting, and route performance reviews.
- Coordinate with Passenger Sales, Revenue Management, Network Planning, Cargo, Brand & Advertising, Commercial Systems, Airport Services, and Finance to support market performance and operational continuity.
- Cost management through value for money.
- Support route launches, schedule adjustments, and commercial projects within the territory.
- Prepare and submit sales reports, market performance reports, GSA performance reports, budget reports, and market intelligence updates.
- Ensure compliance with UNACL governance, commercial procedures, and financial controls.
- Maintain proper documentation and market operational records.
- Supervise and coordinate the performance of the Station Manager and local airport commercial support teams within the assigned territory.
- Monitor station operational performance relating to passenger handling, customer service, disruption management, on-time performance support, baggage service coordination, and airport customer experience.
- Ensure airport operations within the market align with UNACL commercial standards, customer service expectations, and operational procedures.
- Coordinate with Ground Handling Agents, Airport Authorities, OCC/IOCC, and Head Office operational departments on station operational matters affecting commercial performance or customer experience.
- Support irregular operations management and ensure proper local coordination during delays, cancellations, diversions, and passenger disruptions.
- Monitor local airport vendor and handling service performance against contracted service levels and operational standards.
- Supervise local ticketing, reservation, and sales office activities within the assigned territory.
- Ensure Ticketing & Reservation Agents comply with ticketing procedures, fare rules, revenue protection controls, cash handling procedures, and customer service standards.
- Monitor daily ticket sales, EMD sales, refunds, and ancillary revenue activities within the territory.
- Ensure proper accountability and reconciliation of cash collections, card payments, mobile money transactions, and bank deposits.
- Review daily sales reports, remittance reports, and ticketing reconciliations from local ticketing teams.
- Escalate ticketing irregularities, revenue leakage risks, sales discrepancies, or non-compliance issues where necessary.
- Support operational supervision, coaching, and discipline of local ticketing and sales staff.
- Strong commercial and market leadership capability
- Relationship management skills
- Negotiation and influencing capability
- Budget and financial management capability
- Revenue accountability awareness
- Strategic thinking
- Communication and presentation skills
- Customer Service Orientation
- Problem-solving capability
- Leadership and team coordination skills
- Commercial discipline and governance awareness
- Strong understanding of sales, GSA management, corporate sales, market development, and commercial governance is essential.
- Bachelor’s Degree in: Aviation Management, Marketing, Tourism, Accounting, Commerce, Business Administration, related field or an equivalent IATA Certification.
- A master’s degree is an added advantage.
- Professional Airline commercial or IATA training is highly desirable.
- Full understanding of the designated market and operating environment.
- Strong experience in travel trade engagement, corporate sales, GDS distribution, and revenue generation is essential.
- Experience working with passengers and GSAs, airport stakeholders, and international commercial markets is highly desirable.
JOB-6a86ac3a2bb09 Vacancy title:
Country Manager-West Africa & Rwanda Jobs at:
Uganda Airlines Deadline of this Job:
Tuesday, August 25 2026 Duty Station:
Uganda | Kampala Summary
Date Posted: Thursday, August 20 2026, Base Salary: Not Disclosed JOB DETAILS:
Job Summary: The Country Manager is responsible for leading the UNACL’s commercial operations in a specific country or region, driving revenue growth, and improving market share. He/ She will oversee all aspects of the airline’s business in the country, including sales, marketing, customer service and operations. Key responsibilities 1. Market Leadership and Commercial Representation - Represent UNACL commercially within the assigned country or territory.
- Drive implementation of UNACL commercial strategy and market growth initiatives.
- Maintain strong visibility and market presence within the travel trade, corporate sector, tourism industry, and government environment.
- Identify market opportunities, competitive risks, and commercial growth initiatives.
2. Passenger Sales and Revenue Growth - Achieve assigned revenue targets, passenger targets, market share objectives, and sales growth objectives.
- Monitor sales performance by route, channel, customer segment, and point of sale.
- Develop local sales plans and tactical market activation initiatives.
- Support route growth, demand stimulation, and commercial performance improvement.
3. GSA Management and Contract Enforcement - Directly supervise and manage Passenger GSAs and Cargo GSAs within the assigned territory.
- Ensure GSAs comply with contractual obligations, sales targets, reporting requirements, branding standards, customer service standards, and UNACL commercial policies.
- Monitor GSA productivity, trade engagement activities, and market coverage performance.
- Conduct regular GSA performance reviews and recommend corrective actions where necessary.
- Escalate GSA contract breaches, underperformance, or compliance concerns to management.
- Support onboarding, evaluation, renewal, and termination recommendations for GSA agreements.
4. Travel Trade and Corporate Relationship Management - Develop and maintain relationships with travel agencies, tour operators, corporate customers, government institutions, NGOs, diplomatic missions, and strategic travel partners.
- Support negotiation and implementation of corporate sales agreements and trade partnerships.
- Promote UNACL products, schedules, fares, and commercial programs within the market.
5. Budget Management and Financial Oversight - Manage and monitor the approved commercial budget for the assigned territory.
- Control market expenditure related to sales activities, marketing support, trade engagement, GSA support, office operations, and local commercial initiatives.
- Ensure prudent utilization of resources in line with approved budgets and company policies.
- Monitor cost performance and recommend efficiency improvements where necessary.
6. Invoice Approval and Financial Accountability - Review, validate, and approve invoices related to the assigned territory before submission for payment processing.
- Manage local ticketing office operational costs.
- Ensure invoices align with approved contracts, agreed commercial terms, approved budgets, and confirmed service delivery.
- Monitor local sales reconciliation, remittances, and financial accountability within the market.
- Escalate financial irregularities, unsupported claims, or non-compliant expenditures were necessary.
7. Customer Experience and Market Support - Monitor customer service standards and passenger experience within the assigned market.
- Support resolution of escalated customer complaints and commercial servicing issues.
- Coordinate market communication during disruptions, schedule changes, route launches, and operational irregularities.
- Work closely with Airport Services and Customer Experience teams to support passenger servicing.
8. Market Intelligence and Competitive Monitoring - Monitor competitor pricing, schedules, promotions, distribution activity, and market positioning.
- Provide commercial intelligence and market feedback to Head Office.
- Support market analysis, forecasting, and route performance reviews.
9. Commercial Coordination and Operational Support - Coordinate with Passenger Sales, Revenue Management, Network Planning, Cargo, Brand & Advertising, Commercial Systems, Airport Services, and Finance to support market performance and operational continuity.
- Cost management through value for money.
- Support route launches, schedule adjustments, and commercial projects within the territory.
10. Reporting and Governance - Prepare and submit sales reports, market performance reports, GSA performance reports, budget reports, and market intelligence updates.
- Ensure compliance with UNACL governance, commercial procedures, and financial controls.
- Maintain proper documentation and market operational records.
11. Station and Airport Operations Oversight - Supervise and coordinate the performance of the Station Manager and local airport commercial support teams within the assigned territory.
- Monitor station operational performance relating to passenger handling, customer service, disruption management, on-time performance support, baggage service coordination, and airport customer experience.
- Ensure airport operations within the market align with UNACL commercial standards, customer service expectations, and operational procedures.
- Coordinate with Ground Handling Agents, Airport Authorities, OCC/IOCC, and Head Office operational departments on station operational matters affecting commercial performance or customer experience.
- Support irregular operations management and ensure proper local coordination during delays, cancellations, diversions, and passenger disruptions.
- Monitor local airport vendor and handling service performance against contracted service levels and operational standards.
12. Local Ticketing and Sales Office Oversight - Supervise local ticketing, reservation, and sales office activities within the assigned territory.
- Ensure Ticketing & Reservation Agents comply with ticketing procedures, fare rules, revenue protection controls, cash handling procedures, and customer service standards.
- Monitor daily ticket sales, EMD sales, refunds, and ancillary revenue activities within the territory.
- Ensure proper accountability and reconciliation of cash collections, card payments, mobile money transactions, and bank deposits.
- Review daily sales reports, remittance reports, and ticketing reconciliations from local ticketing teams.
- Escalate ticketing irregularities, revenue leakage risks, sales discrepancies, or non-compliance issues where necessary.
- Support operational supervision, coaching, and discipline of local ticketing and sales staff.
Minimum Qualification and Experience - Bachelor’s Degree in: Aviation Management, Marketing, Tourism, Accounting, Commerce, Business Administration, related field or an equivalent IATA Certification.
- A master’s degree is an added advantage.
- Professional Airline commercial or IATA training is highly desirable.
- Minimum of 5 years’ experience in sales, commercial operations, travel trade management, or aviation market development.
- Full understanding of the designated market and operating environment.
- At least 2 years in sales leadership, GSA management, market management, or country commercial representation.
- Strong experience in travel trade engagement, corporate sales, GDS distribution, and revenue generation is essential.
- Experience working with passengers and GSAs, airport stakeholders, and international commercial markets is highly desirable.
Core Competencies - Strong commercial and market leadership capability
- Relationship management skills
- Negotiation and influencing capability
- Budget and financial management capability
- Revenue accountability awareness
- Strategic thinking
- Communication and presentation skills
- Customer Service Orientation
- Problem-solving capability
- Leadership and team coordination skills
- Commercial discipline and governance awareness
- Strong understanding of sales, GSA management, corporate sales, market development, and commercial governance is essential.
Work Hours: 8 Experience in Months: 12 Level of Education: bachelor degree Job application procedure
Application Link:Click Here to Apply Now
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