Country General Manager Uganda job at Lemala Camps and Lodges

Background

Lemala Camps & Lodges is seeking an an experienced Country Manager to provide strategic and operational leadership across our Uganda business, ensuring exceptional guest experiences, operational excellence, commercial performance, and sustainable growth.

The role operates within a matrix structure, implementing Group strategies across Finance, HR, Sales & Marketing, Reservations, and IT, while working closely with EXCO and functional leaders.

Key Responsibilities

• Provide overall leadership and execute Group strategy across Uganda.
• Oversee camps, lodges, DMC, activities, and support operations.
• Drive operational efficiency, service excellence, and consistent company standards.
• Monitor financial performance, budgets, costs, procurement, stock, and CAPEX
• Lead implementation of business systems and operational improvements.
• Support commercial initiatives and key trade partner relationships.
• Develop leadership capability, staff training, succession planning, and employee engagement.
• Ensure exceptional guest experiences and high property presentation standards.
• Oversee conservation, sustainability, CR, and responsible tourism initiatives.
• Build strong relationships with communities, government authorities, tourism bodies, and industry stakeholders.
• Ensure compliance with legislation, company policies, governance, and safety standards.
• Prepare and present regular operational and financial performance reports.

Requirements

• Bachelor’s degree in Business Administration, Hospitality, Tourism, Finance, or related field;
• MBA/postgraduate qualification is an advantage.
• Proven experience leading safari camps, lodges, or multi-site tourism operations.
• Strong operational and commercial management experience.
• Minimum 10 years’ experience in East Africa highly advantageous.
• Proven ability to lead organisational change and drive operational excellence.
• Strong leadership, financial, communication, stakeholder management, and decision-making skills.
• High integrity, professionalism, and commitment to sustainable tourism.

• Provide overall leadership and execute Group strategy across Uganda.
• Oversee camps, lodges, DMC, activities, and support operations.
• Drive operational efficiency, service excellence, and consistent company standards.
• Monitor financial performance, budgets, costs, procurement, stock, and CAPEX
• Lead implementation of business systems and operational improvements.
• Support commercial initiatives and key trade partner relationships.
• Develop leadership capability, staff training, succession planning, and employee engagement.
• Ensure exceptional guest experiences and high property presentation standards.
• Oversee conservation, sustainability, CR, and responsible tourism initiatives.
• Build strong relationships with communities, government authorities, tourism bodies, and industry stakeholders.
• Ensure compliance with legislation, company policies, governance, and safety standards.
• Prepare and present regular operational and financial performance reports.

• Strong leadership skills
• Strong financial skills
• Strong communication skills
• Strong stakeholder management skills
• Strong decision-making skills

• Bachelor’s degree in Business Administration, Hospitality, Tourism, Finance, or related field
• MBA/postgraduate qualification is an advantage
• Proven experience leading safari camps, lodges, or multi-site tourism operations
• Strong operational and commercial management experience
• Minimum 10 years’ experience in East Africa highly advantageous
• Proven ability to lead organisational change and drive operational excellence
• High integrity, professionalism, and commitment to sustainable tourism