Corporate Affairs and Customer Experience Manager job at Movit Products Limited
Posted by: great-volunteer
Posted date: 2026-Feb-23
Location: Kampala
Corporate Affairs and Customer Experience Manager 2026-02-23T10:49:51+00:00 Movit Products Limited https://cdn.ugashare.com/jsjobsdata/data/employer/comp_1365/logo/Movit%20Products%20Limited%20(%20MPL%20).png https://www.ugashare.com/jobs/ FULL_TIME Kampala Kampala 00256 Uganda Professional Services Management, Business Operations, Advertising & Public Relations, Communications & Writing, Customer Service 2026-02-28T17:00:00+00:00 8 Description Movit Products Limited (MPL) is hiring a Corporate Affairs & Customer Experience Manager responsible for leading the organization’s corporate affairs strategy while driving a customer centric culture across the business. The role ensures effective stakeholder engagement, brand reputation management, regulatory compliance, and the continuous improvement of customer experience Key Duties and Responsibilities: Corporate Affairs Strategy & Reputation Management - Develop and implement corporate affairs strategies aligned with the organization’s strategic objectives.
- Manage corporate communications, including media relations, press releases, crisis communication, and executive messaging.
- Safeguard and enhance corporate reputation through proactive stakeholder engagement and public relations initiatives.
- Oversee corporate social responsibility (CSR) and sustainability initiatives where applicable. Monitor public sentiment and industry developments that may impact the organization.
Stakeholder Engagement & Public Affairs - Build and maintain strong relationships with regulatory authorities, government agencies, and industry bodies.
- Represent the organization in external forums, meetings, and public engagements.
- Ensure alignment between corporate messaging and stakeholder expectations.
- Provide strategic counsel to senior leadership on public affairs matters and risk mitigation.
Customer Experience Strategy Development - Design and implement a comprehensive customer experience strategy across all customer touchpoints.
- Align customer experience initiatives with corporate brand positioning and business goals.
- Drive a customer-centric culture throughout the organization.
- Establish governance frameworks for customer experience standards and service excellence.
Customer Insight & Journey Optimization - Lead the collection and analysis of customer feedback, surveys, complaints, and service data.
- Utilize data analytics tools to identify customer trends, behaviors, and improvement opportunities.
- Develop and manage customer journey mapping initiatives to identify pain points and service gaps.
- Collaborate with cross-functional teams to implement corrective and enhancement initiatives.
Reporting & Continuous Improvement - Develop and present corporate affairs and customer experience reports to senior management.
- Track key metrics including brand perception, stakeholder engagement, customer satisfaction (CSAT), NPS, and complaint resolution timelines.
- Continuously evaluate processes and recommend improvements aligned with industry best practices.
- Stay updated on regulatory changes, industry developments, and emerging customer experience trends.
Quality Management - Ensure all corporate affairs and customer experience activities comply with the company’s Quality Management System (QMS), ISO standards, and internal procedures.
- Maintain accurate documentation for communication approvals, stakeholder engagements, research programs, and reports.
- Monitor consistency, accuracy, and quality of corporate messaging and customer programs.
Compliance - Ensure regulatory compliance in execution of duties in the country.
- Ensure Adherence to Movit Group and In Country Policies and Procedures.
Qualifications, Skills and Experience: Qualifications - Bachelor’s degree in Business Administration, Marketing, Communications, Public Relations, or a related field.
Experience - 5-8 years of experience in corporate affairs, public relations, customer experience management, or a related leadership role.
Competencies Required: Behavioural - Must be of unquestionable integrity, Honesty, Trustworthiness and Professionalism
- Leadership
- Must be a team player
- Must be a self-starter and have an appreciation of business growth and priorities.
- Strong Leadership potential to effectively drive a business agenda and operational coordination of activities.
Knowledge. - In-depth understanding of corporate affairs, public relations, and stakeholder engagement strategies.
- Strong understanding of customer experience principles and best practices.
- Knowledge of regulatory frameworks and corporate governance requirements.
- Familiarity with CRM systems, customer analytics tools, and media monitoring platforms. Understanding of brand positioning and reputation management frameworks.
Skills - Analytical Skills.
- Communication Skills.
- Project Management:
- Problem-Solving Skills.
- Leadership & Collaboration.
- Technology Proficiency.
Attributes include: - Self-Starter & Action Oriented.
- Ability to harness peer Relationships.
- Agile and Driven.
- Collaboration.
- Problem Solving.
Physical Requirements and Environmental Conditions - Ability to work at a desk or in front of a computer for extended periods.
- Ability to engage in occasional travel for research, customer visits, or team meetings.
- Develop and implement corporate affairs strategies aligned with the organization’s strategic objectives.
- Manage corporate communications, including media relations, press releases, crisis communication, and executive messaging.
- Safeguard and enhance corporate reputation through proactive stakeholder engagement and public relations initiatives.
- Oversee corporate social responsibility (CSR) and sustainability initiatives where applicable. Monitor public sentiment and industry developments that may impact the organization.
- Build and maintain strong relationships with regulatory authorities, government agencies, and industry bodies.
- Represent the organization in external forums, meetings, and public engagements.
- Ensure alignment between corporate messaging and stakeholder expectations.
- Provide strategic counsel to senior leadership on public affairs matters and risk mitigation.
- Design and implement a comprehensive customer experience strategy across all customer touchpoints.
- Align customer experience initiatives with corporate brand positioning and business goals.
- Drive a customer-centric culture throughout the organization.
- Establish governance frameworks for customer experience standards and service excellence.
- Lead the collection and analysis of customer feedback, surveys, complaints, and service data.
- Utilize data analytics tools to identify customer trends, behaviors, and improvement opportunities.
- Develop and manage customer journey mapping initiatives to identify pain points and service gaps.
- Collaborate with cross-functional teams to implement corrective and enhancement initiatives.
- Develop and present corporate affairs and customer experience reports to senior management.
- Track key metrics including brand perception, stakeholder engagement, customer satisfaction (CSAT), NPS, and complaint resolution timelines.
- Continuously evaluate processes and recommend improvements aligned with industry best practices.
- Stay updated on regulatory changes, industry developments, and emerging customer experience trends.
- Ensure all corporate affairs and customer experience activities comply with the company’s Quality Management System (QMS), ISO standards, and internal procedures.
- Maintain accurate documentation for communication approvals, stakeholder engagements, research programs, and reports.
- Monitor consistency, accuracy, and quality of corporate messaging and customer programs.
- Ensure regulatory compliance in execution of duties in the country.
- Ensure Adherence to Movit Group and In Country Policies and Procedures.
- Analytical Skills.
- Communication Skills.
- Project Management:
- Problem-Solving Skills.
- Leadership & Collaboration.
- Technology Proficiency.
- Bachelor’s degree in Business Administration, Marketing, Communications, Public Relations, or a related field.
JOB-699c30cf3c152 Vacancy title:
Corporate Affairs and Customer Experience Manager Jobs at:
Movit Products Limited Deadline of this Job:
Saturday, February 28 2026 Duty Station:
Kampala | Kampala Summary
Date Posted: Monday, February 23 2026, Base Salary: Not Disclosed JOB DETAILS:
Description Movit Products Limited (MPL) is hiring a Corporate Affairs & Customer Experience Manager responsible for leading the organization’s corporate affairs strategy while driving a customer centric culture across the business. The role ensures effective stakeholder engagement, brand reputation management, regulatory compliance, and the continuous improvement of customer experience Key Duties and Responsibilities: Corporate Affairs Strategy & Reputation Management - Develop and implement corporate affairs strategies aligned with the organization’s strategic objectives.
- Manage corporate communications, including media relations, press releases, crisis communication, and executive messaging.
- Safeguard and enhance corporate reputation through proactive stakeholder engagement and public relations initiatives.
- Oversee corporate social responsibility (CSR) and sustainability initiatives where applicable. Monitor public sentiment and industry developments that may impact the organization.
Stakeholder Engagement & Public Affairs - Build and maintain strong relationships with regulatory authorities, government agencies, and industry bodies.
- Represent the organization in external forums, meetings, and public engagements.
- Ensure alignment between corporate messaging and stakeholder expectations.
- Provide strategic counsel to senior leadership on public affairs matters and risk mitigation.
Customer Experience Strategy Development - Design and implement a comprehensive customer experience strategy across all customer touchpoints.
- Align customer experience initiatives with corporate brand positioning and business goals.
- Drive a customer-centric culture throughout the organization.
- Establish governance frameworks for customer experience standards and service excellence.
Customer Insight & Journey Optimization - Lead the collection and analysis of customer feedback, surveys, complaints, and service data.
- Utilize data analytics tools to identify customer trends, behaviors, and improvement opportunities.
- Develop and manage customer journey mapping initiatives to identify pain points and service gaps.
- Collaborate with cross-functional teams to implement corrective and enhancement initiatives.
Reporting & Continuous Improvement - Develop and present corporate affairs and customer experience reports to senior management.
- Track key metrics including brand perception, stakeholder engagement, customer satisfaction (CSAT), NPS, and complaint resolution timelines.
- Continuously evaluate processes and recommend improvements aligned with industry best practices.
- Stay updated on regulatory changes, industry developments, and emerging customer experience trends.
Quality Management - Ensure all corporate affairs and customer experience activities comply with the company’s Quality Management System (QMS), ISO standards, and internal procedures.
- Maintain accurate documentation for communication approvals, stakeholder engagements, research programs, and reports.
- Monitor consistency, accuracy, and quality of corporate messaging and customer programs.
Compliance - Ensure regulatory compliance in execution of duties in the country.
- Ensure Adherence to Movit Group and In Country Policies and Procedures.
Qualifications, Skills and Experience: Qualifications - Bachelor’s degree in Business Administration, Marketing, Communications, Public Relations, or a related field.
Experience - 5-8 years of experience in corporate affairs, public relations, customer experience management, or a related leadership role.
Competencies Required: Behavioural - Must be of unquestionable integrity, Honesty, Trustworthiness and Professionalism
- Leadership
- Must be a team player
- Must be a self-starter and have an appreciation of business growth and priorities.
- Strong Leadership potential to effectively drive a business agenda and operational coordination of activities.
Knowledge. - In-depth understanding of corporate affairs, public relations, and stakeholder engagement strategies.
- Strong understanding of customer experience principles and best practices.
- Knowledge of regulatory frameworks and corporate governance requirements.
- Familiarity with CRM systems, customer analytics tools, and media monitoring platforms. Understanding of brand positioning and reputation management frameworks.
Skills - Analytical Skills.
- Communication Skills.
- Project Management:
- Problem-Solving Skills.
- Leadership & Collaboration.
- Technology Proficiency.
Attributes include: - Self-Starter & Action Oriented.
- Ability to harness peer Relationships.
- Agile and Driven.
- Collaboration.
- Problem Solving.
Physical Requirements and Environmental Conditions - Ability to work at a desk or in front of a computer for extended periods.
- Ability to engage in occasional travel for research, customer visits, or team meetings.
Work Hours: 8 Experience in Months: 60 Level of Education: bachelor degree Job application procedure
Interested in applying for this job? movitproducts.com&form%5Bvalid-to%5D=Saturday,%20February%2028%202026">Click here to submit your application now.
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