Continuous improvement analyst job at Unifi

About Unifi

Boldly different. Fiercely human. Proudly African. At Unifi, you’ll grow with us, experience humble leadership, and be part of something bigger — where ambition thrives and there’s a continent full of possibilities.

Unifi is a fast-growing consumer lending company operating in Zambia, South Africa, Uganda, Kenya and Tanzania. Unifi delivers personal lending products through online, mobile phone and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending.

Role Purpose

We are looking for a strategic yet hands-on operational leader to drive business scalability, tackle business problems, streamline processes, and lead cross-functional initiatives. This role is central to enhancing our operational effectiveness, supporting departments with complex challenges, and fostering a culture of continuous improvement.

Responsibilities

• Develop and implement long-term operational strategies that align with Unifi’s vision and business goals, while remaining agile and responsive to short-term and day-to-day operational needs.
• Scope and implement change projects across the business.
• Take charge of inter-departmental initiatives to enhance the pace and success of business scaling.
• Provide process support to all departments.
• Analyze core business processes and implement appropriate performance metrics.
• Identify opportunities to improve efficiency, effectiveness, and customer service.
• Identify, scope, and support customer journey and business systems improvements in collaboration with the central IT, Data and Risk teams.
• Help instill a culture and mindset of continuous improvement.
• Collaborate with department heads on company-wide projects and provide operational input.
• Use data and analytics to identify performance trends, diagnose root causes, and inform decision-making.
• Proactively identify potential risks and lead the implementation of effective change strategies.
• Foster a company culture that puts the client at the center of every decision and interaction.
• Define and track key performance indicators (KPIs) to measure initiative effectiveness and drive continuous improvement.
• Regularly travel to branches, work alongside teams, and engage directly with clients.

Requirements

• Honour’s degree in Engineering or Finance
• Skilled in Microsoft Excel or Google Sheets for data analysis and visualization is essential, while experience with SQL and other data visualization tools (beyond Excel) would be advantageous.
• Highly analytical, with strong data-driven decision-making capabilities.
• Strong organizational skills with the ability to gain buy-in for change and deliver measurable impact.
• Humble yet ambitious mindset.
• Confident in making tough decisions quickly, with the courage to challenge the status quo when it drives value.
• Exceptional problem-solving abilities and a commitment to continuous improvement.
• Excellent communication and interpersonal skills, capable of collaborating effectively across departments and organizational levels.
• Forward-thinking and passionate about driving operational excellence and innovation.
• Meticulous attention to detail and a dedication to maintaining high standards.

• Develop and implement long-term operational strategies that align with Unifi’s vision and business goals, while remaining agile and responsive to short-term and day-to-day operational needs.
• Scope and implement change projects across the business.
• Take charge of inter-departmental initiatives to enhance the pace and success of business scaling.
• Provide process support to all departments.
• Analyze core business processes and implement appropriate performance metrics.
• Identify opportunities to improve efficiency, effectiveness, and customer service.
• Identify, scope, and support customer journey and business systems improvements in collaboration with the central IT, Data and Risk teams.
• Help instill a culture and mindset of continuous improvement.
• Collaborate with department heads on company-wide projects and provide operational input.
• Use data and analytics to identify performance trends, diagnose root causes, and inform decision-making.
• Proactively identify potential risks and lead the implementation of effective change strategies.
• Foster a company culture that puts the client at the center of every decision and interaction.
• Define and track key performance indicators (KPIs) to measure initiative effectiveness and drive continuous improvement.
• Regularly travel to branches, work alongside teams, and engage directly with clients.

• Skilled in Microsoft Excel or Google Sheets for data analysis and visualization is essential, while experience with SQL and other data visualization tools (beyond Excel) would be advantageous.
• Highly analytical, with strong data-driven decision-making capabilities.
• Strong organizational skills with the ability to gain buy-in for change and deliver measurable impact.
• Humble yet ambitious mindset.
• Confident in making tough decisions quickly, with the courage to challenge the status quo when it drives value.
• Exceptional problem-solving abilities and a commitment to continuous improvement.
• Excellent communication and interpersonal skills, capable of collaborating effectively across departments and organizational levels.
• Forward-thinking and passionate about driving operational excellence and innovation.
• Meticulous attention to detail and a dedication to maintaining high standards.

• Honour’s degree in Engineering or Finance