Consultant Supply Chain (Customer Service) CSTI, Kampala job at World Food Programme (WFP)

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

WFP is a 2020 Nobel Peace Prize Laureate.

WFP offers a highly inclusive, diverse, and multicultural working environment.

WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

KEY TASKS AND RESPONSIBILITIES:

Under the general supervision of the Global Fleet Operations Manager and aligned with the Global Fleet Service Provision Lead in Dubai, the incumbent shall perform the following duties:

• Ensure that Global Fleet services are provided to the country offices in the region efficiently.
• Serve as the primary focal point for communication between current and prospective clients and the Global Fleet team, ensuring clear, timely, and efficient information exchange.
• Develop and maintain strong relationships with Country Offices, Regional Bureau, and external partners, promoting transparency and responsiveness.
• Support customer engagement initiatives, including onboarding, capacity-strengthening, and structured feedback mechanisms to drive continuous improvement.
• Prospect and develop new customer relationships, both within WFP and with external partners, to promote Fleet’s service offerings and identify partnership opportunities.
• Contribute to the design and development of new services and partnerships aligned with customer needs and organizational priorities.
• Collaborate with technical and operational teams to streamline workflows, enhance coordination, and strengthen overall service delivery.
• Ensure the accuracy, reliability, and usability of the Global Fleet Portal, promoting sound data management and system functionality.
• Contribute to efforts to enhance customer service procedures and tools through increased digitalization.
• Support the implementation of customer engagement strategies and performance monitoring tools to improve service quality and accountability.
• Contribute to change management and communication efforts aimed at embedding a client-centric culture within Global Fleet operations.
• Support reporting, visibility, and knowledge-sharing initiatives that highlight Global Fleet’s value proposition and operational impact.
• Perform any other duties as required.

EDUCATION:

Advanced University degree (Master’s or equivalent) in Logistics, Supply Chain Management, International Relations, or related fields.

EXPERIENCE

• Minimum of four (4) years of progressively responsible experience in fleet or workshop management, logistics, procurement, supply chain, or related fields.
• Experience in customer service, stakeholder engagement, or business development within a humanitarian or operational context is an asset.
• Field experience, preferably in complex emergency settings, managing fleets and workshops, is desirable.

KNOWLEDGE AND SKILLS

• Strong understanding of fleet and transport operations, including data management, performance monitoring, and customer service delivery.
• Knowledge of transport contracting, procurement, and financial procedures.
• Proficiency in MS Office (especially Excel), SAP, and fleet management systems, and tracking systems.
• Excellent analytical and communication skills.
• Demonstrated ability to work both independently and collaboratively in complex, multicultural environments.
• Hands-on knowledge of vehicle maintenance and mechanical operations is an advantage.

LANGUAGES:

·Fluency (Level C) in English and working knowledge (Level C) of French are required.

• Ensure that Global Fleet services are provided to the country offices in the region efficiently.
• Serve as the primary focal point for communication between current and prospective clients and the Global Fleet team, ensuring clear, timely, and efficient information exchange.
• Develop and maintain strong relationships with Country Offices, Regional Bureau, and external partners, promoting transparency and responsiveness.
• Support customer engagement initiatives, including onboarding, capacity-strengthening, and structured feedback mechanisms to drive continuous improvement.
• Prospect and develop new customer relationships, both within WFP and with external partners, to promote Fleet’s service offerings and identify partnership opportunities.
• Contribute to the design and development of new services and partnerships aligned with customer needs and organizational priorities.
• Collaborate with technical and operational teams to streamline workflows, enhance coordination, and strengthen overall service delivery.
• Ensure the accuracy, reliability, and usability of the Global Fleet Portal, promoting sound data management and system functionality.
• Contribute to efforts to enhance customer service procedures and tools through increased digitalization.
• Support the implementation of customer engagement strategies and performance monitoring tools to improve service quality and accountability.
• Contribute to change management and communication efforts aimed at embedding a client-centric culture within Global Fleet operations.
• Support reporting, visibility, and knowledge-sharing initiatives that highlight Global Fleet’s value proposition and operational impact.
• Perform any other duties as required.

• Strong understanding of fleet and transport operations, including data management, performance monitoring, and customer service delivery.
• Knowledge of transport contracting, procurement, and financial procedures.
• Proficiency in MS Office (especially Excel), SAP, and fleet management systems, and tracking systems.
• Excellent analytical and communication skills.
• Demonstrated ability to work both independently and collaboratively in complex, multicultural environments.
• Hands-on knowledge of vehicle maintenance and mechanical operations is an advantage.

• Advanced University degree (Master’s or equivalent) in Logistics, Supply Chain Management, International Relations, or related fields.
• Minimum of four (4) years of progressively responsible experience in fleet or workshop management, logistics, procurement, supply chain, or related fields.
• Experience in customer service, stakeholder engagement, or business development within a humanitarian or operational context is an asset.
• Field experience, preferably in complex emergency settings, managing fleets and workshops, is desirable.
• Fluency (Level C) in English and working knowledge (Level C) of French are required.