Community Liaison Officer Jobs – True North Consult

Job Title:  Community Liaison Officer – Maternity Cover

Organisation: True North Consult Ltd

Duty Station: Kampala, Uganda

About the Company:  

True North Consult Ltd is a boutique HR Consultancy Firm that offers bespoke HR solutions to selected clients in various sectors and industries across East Africa, with operational offices in Kampala, Nairobi and Kigali.

Key Duties and Responsibilities:   

The main responsibility of the position holder’s:

General

• Contribute to day-to-day management of stakeholder engagement activities as
• outlined in the Project Stakeholder Engagement Plan and operational priorities;
• Contribute to the Social Performance team and more broadly the TotalEnergies EP
• Uganda teams in the delivery of their objectives and activities;
• Participate in regular training aimed at enhancing the ability to perform this role, as appropriate for his/her skills requirements and the evolving nature of the role (this includes mandatory HSSE, project induction and ethical training);

Tasks and Activities

• Plan daily/weekly/monthly engagement based on need to deliver relational,
• operational and development focused engagement with community stakeholders, CSOs and local government in the Project Area of Influence, in the framework of establishing and maintaining trust-based relations.
• Organize individual, group and community meetings to inform, consult, and engage in a format appropriate for the purpose and cultural preferences.
• Support community meetings by preparing information packages, arranging venues, posting advertisements and collecting feedback forms.
• Identify and respect the needs of different stakeholder  groups, especially vulnerable groups, and modify engagement approaches as appropriate.
• Ensure that the most appropriate information-sharing tools are used for different stakeholder groups, including vulnerable groups.
• Manage relational engagement (stakeholder mapping of administrative and traditional leaders, influencers and opinion leaders, service providers (health, education), focus groups (gender, youth, vulnerable people etc);
• Build awareness,  knowledge  and  understanding  of  village  and  community demographics, priorities and concerns of different community groups.
• Identify and  engage  opinion  leaders  to  support  dissemination  of  reliable information to various audiences;
• Promote awareness and understanding of project operational activities and their implications for communities;
• Identify opportunities to support initiatives benefiting the local communities and communicate them to their line manager.
• Clearly explain issues relating to safety, security and emergency risk and requisite precautions to community members.
• Assist all other project functions (Construction, Environment, Biodiversity, Social Performance) needs to engage with communities, local governments, civil society and tourism sector.
• Support management of the community commitments’ register.
• Assist land access, compensation and livelihood restoration related initiatives as the first point of contact as well as input into the processes to be aligned with in conjunction with stakeholders.
• Assist with any field visits organized by TotalEnergies or any of the JV partners.
• Facilitate construction phase activities ensuring routine operational engagement;
• Facilitate Contractors (including local recruitment process);
• Facilitate Third parties service providers responsible for delivery of social management programs;
• Report weekly on community perceptions and questions raised about Project activities, general community issues and information important to company, general observations (in-migration to the area, new building being build etc.), conflict issues / rumors and any weak signals;
• Reporting to the line manager regarding own activities and the day-to-day situation in the community and against agreed Key performance indicators (KPI).
• Assist with the management of Community Grievance Mechanism, including promoting awareness and understanding, access and use; grievance registration investigation and resolution;
• Record Stakeholder engagement and grievances in Project Information Management System and ensure continuous feedback, grievance registration.

Qualifications, Skills and Experience:

• Qualifications: Degree in Communications, Social Sciences, Anthropology, Rural Development, Education, Agriculture or related field

Experience:

• Minimum 3 years’ experience working in rural communities in Uganda and preferably in the Albertine Area
• Experience of working within an organization that operates to a Code of Conduct or similar framework, as well as other corporate protocol regulations.
• Experience working within the construction projects in a social/community-related position.
• Experience working with community development programs or related work (such as teaching), preferably in the local area.
• Recognized knowledge of community socio-economic and political matters; labor and working conditions; land access and resettlement; livelihood development
• Excellent communication skills with the ability to develop and maintain good relations with a wide range of stakeholders including local communities, NGOs etc.
• Good negotiation and conflict management skills.
• Ability to assist with formal consultation processes, by supporting meetings, taking meetings notes and organizing information.
• Ability to analyze data and verbal and written communication to inform activities.
• Ability to use a range of problem-solving techniques to resolve low- to medium-level issues among community members, and seek assistance from colleagues in a timely manner if required.
• High Proficiency in Microsoft Office and appropriate software such as Database software like Access, Project, Excel, Word, PowerPoint, Social data software. GIS experience very advantageous.
• Knowledge of local language is an added advantage (Rugungu, Runyoro, Alur, Acholi)

How to Apply:

You can apply by submitting your cover letter and CV to [email protected] with subject line Community Liaison Officer – Maternity Cover

Deadline: 25th March 2025.

NB: Please note: “Females are highly encouraged to apply”

All applicants should share their CV’s and Cover Letters in PDF or MS Word STRICTLY

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