Collections & Recoveries Officer Jobs – KCB Bank Uganda

Job Title:  Collections & Recoveries Officer

Organisation: KCB Bank Uganda Limited

Duty Station: Kampala, Uganda

About the Company:

KCB Bank Uganda Limited which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.

Job Summary:

• Collect monies due from clients in “NPL and Written off” categories.
• Recover money from NPL clients and rehabilitate them to normal as per allocated portfolio and classification.
• Follow up with branches and RMs to have their portfolios clear Update clients’ files with new information as and when it is received.
• To action all NPL and written off accounts with a view to bringing them back to a situation reflecting NIL arrear or realizing collateral in a timely manner.
• To implementing prompt legal action in order to maximize debt recovery.
• To develop and maintain relationships with the other functions within the bank as well as other stakeholders like finance Department, Retail Department, external debt collectors, Auctioneers, Court Bailiffs, and the Lawyers.
• To contribute towards the effectiveness and cost efficiency of the Customer Debt Management Unit to increase the recovery rate on the arrears portfolio.

Key Duties and Responsibilities:

• Formulate and implement the Collections function strategy in achieving the required NPL percentage.
• To monitor, manage and control within budget or alternatively agreed guidelines: -Provision adequacy, Collections, Bad debt recoveries, Outsourcing; and Operational expenditures.
• Lead the Corporate & business collections section with a view of establishing and maintaining a high performing and motivated team.
• Develop and maintain relationships with the other functions within the bank as well as other stakeholders like finance Department, Retail Department, Corporate Department, external debt collectors, Auctioneers, Court Bailiffs, and the Lawyers.
• Ensure compliance with regulatory guidelines and KCB Uganda policies on recovery process.
• Monitor Collection agency’s productivity through regular reviewing of performance.
• Allocate portfolios to various collections staff and collections agencies.
• Action all loss and written off accounts with a view to bringing them back to a situation reflecting NIL arrears or realising collateral in a timely manner
• Daily Responsibilities:
• Ensure collections instructions sent to Credit Administration are applied timely.
• Update RM’s on the corporate & business clients in arrears.
• Ensure all client information is updated in the system (Credit Quest).
• Ensure letters and reminder messages are sent to the clients whose accounts that are in arrears.
• Compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action/sanction in respect of regulatory Compliance matters.
• Field visits with the aim of regularizing of delinquent accounts and knowledge of general client’s businesses.

Challenges:

• Dealing with high valued clients when it comes to taking hard decisions like sale of properties. There are threats by the defaulters and their relatives; there is also a tendency of them proposing bribes so that we don’t take certain actions on their files.
• ABFs especially involving movables depreciate and loose value which affects recovery.
• Uncooperative defaulters especially during valuation of properties.
• Lengthy court processes impacting negatively on realization of securities.
• Lengthy process of recovering through insurance claims.
• Insufficient customer data in the files.
• Property market slump making it difficult to recoup full value.
• Write off collection system is still manual for example checking 7000 accounts manually in T24 and recording using MS Excel to verify the arrears position.

Qualifications, Skills and Experience:

The applicant should have relevant qualifications

How to Apply:

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

Click Here

Deadline: 4th March 2025

Note: Qualified candidates with disability are encouraged to apply. Only short-listed candidates will be contacted.

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