Collections Officer job at Liquid Intelligent Technologies Uganda Limited

Background

Liquid Intelligent Technologies Uganda is the subsidiary of Liquid Intelligent Technologies, a business of Cassava Technologies Africa’s leading integrated digital infrastructure group.With operations in over 14 countries, Liquid is building Africa’s digital future through high-capacity fibre networks, cloud services, cybersecurity, and data centre solutions.

In Uganda,Liquid plays a pivotal role in enablingdigital transformation acrosspublic and privatesectors. The company operates one of the most extensive fibre backbones in East Africa, connecting businesses, government institutions, and communities to high-speed internet and enterprise-grade digital services.

Why Join Liquid Uganda?

As part of Cassava Technologies, Liquid Uganda offers a dynamic environment where innovation meets impact. Employees contribute to mission-critical infrastructure, collaborate with global partners (including Microsoft and NVIDIA), and help shape Africa’s digital economy. The company values agility, compliance, and customer-centricity making it an ideal workplace for professionals who thrive in high-growth, purpose-driven settings.

OUR BEHAVIOURS

At Liquid Uganda, we embody a culture of ownership, collaboration, and operational excellence. Our behaviors reflect how we show up every day with integrity, purpose, and a commitment to delivering quality outcomes:

• Core behaviour: Accountability I accept full accountability and responsibility for my actions, behaviours, performance and decisions in the workplace.
• Core behaviour: Agility I bring people, processes, connectivity and technology together, to find the most appropriate and effective way of working to carry out a particular task.
• Core behaviour: Collaboration I work together with others and contribute my expertise, to achieve a common goal and to help each other succeed.
• Core behaviour: Follow-through In the quest for a high standard of operational excellence I will ensure the optimization of work processes, with a continuous improvement mindset and a personal commitment to delivering quality work at all times.

Further information can be found at https://liquid.tech/

ROLE OVERVIEW

The incumbent will be responsible for collections and increasing the efficiency of department processes and procedures. Responsible for credit limit enforcement and collections management in line with LIT Uganda guidelines.

KEY RESPONSIBILITIES

Revenue/Debt Collections

• Ensures the entire LIT Uganda debtors’ book and ensures debt recovery process for both current and overdue debts is followed for all customer accounts as per LIT Uganda’s credit policy
• Ensures that invoices and updated statements of accounts are sent to all customers at least once every month – within week one of every month
• Ensures that assigned client portfolio is called at least once every week
• Reviews the list of clients to be disconnected for non-payment and ensures that the dunning process has been followed and in accordance with LIT Uganda credit policy and approve which clients to be disconnected
• Ensures that reconciled, accurate and up to date customer statements are maintained and reconciled regularly
• Ensures that all customer payments cheque and bank deposits, are recorded into the accounting software
• Works with LIT Uganda Legal and external debt collection agencies for recovery of bad debts by providing necessary documentation and contact details
• Ensures that customer records are updated regularly with latest update as required from time to time

Customer Relations Management

• Manages and maintains high customer satisfaction in the area of billing disputes

QUALIFICATIONS

The ideal candidate must possess the following:

• Bachelor’s Degree in any field (Essential)
• CPA II Professional qualification will be an added advantage
• Certified Credit Control Professional Qualification

EXPERIENCE

• A minimum of 1 years’ experience ideally in a leading organization (Essential)
• Extensive knowledge of Billing, receipting and accounting packages (Essential)

KNOWLEDGE AND SKILLS AREAS

• Proficient in using accounting application systems
• Knowledge of Billing, ERP and accounting applications
• Very strong Communication Skills and the ability to express technical concepts effectively, both verbally and in writing
• Highly self-motivated and directed
• Keen attention to detail
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment

• Ensures the entire LIT Uganda debtors’ book and ensures debt recovery process for both current and overdue debts is followed for all customer accounts as per LIT Uganda’s credit policy
• Ensures that invoices and updated statements of accounts are sent to all customers at least once every month – within week one of every month
• Ensures that assigned client portfolio is called at least once every week
• Reviews the list of clients to be disconnected for non-payment and ensures that the dunning process has been followed and in accordance with LIT Uganda credit policy and approve which clients to be disconnected
• Ensures that reconciled, accurate and up to date customer statements are maintained and reconciled regularly
• Ensures that all customer payments cheque and bank deposits, are recorded into the accounting software
• Works with LIT Uganda Legal and external debt collection agencies for recovery of bad debts by providing necessary documentation and contact details
• Ensures that customer records are updated regularly with latest update as required from time to time
• Manages and maintains high customer satisfaction in the area of billing disputes

• Proficient in using accounting application systems
• Knowledge of Billing, ERP and accounting applications
• Very strong Communication Skills and the ability to express technical concepts effectively, both verbally and in writing
• Highly self-motivated and directed
• Keen attention to detail
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment

• Bachelor’s Degree in any field (Essential)
• CPA II Professional qualification will be an added advantage
• Certified Credit Control Professional Qualification