Collections Officer job at Baikal Financial Services

Responsibilities

Review the list of overdue accounts and organize recovery schedules in accordance with company policies.

Contact borrowers via calls, visits, and written communication to collect due loan repayments.

Negotiate repayment plans and educate clients on their available payment options.

Follow the correct legal and procedural steps to repossess motorcycles from defaulting clients, ensuring compliance with Ugandan law and our standards.

Transport recovered motorcycles to the designated company yard.

Maintain accurate records of all collection, repossession, and client interactions for reporting and audit purposes.

Prepare and present daily, weekly, and monthly reports on collections and repossessions.

Uphold professional conduct in all field operations.

Qualifications

Minimum of a Diploma or Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.

3–4 years’ experience in loan collection, debt recovery, or related operations.

Valid motorcycle permit for field movement (Class A).

Thorough understanding of Uganda’s debt recovery regulations and legal repossession requirements.

Strong negotiation, communication, and customer service skills.

Computer literacy and proficiency in record keeping and reporting (Excel, email, etc.).

Working Conditions

Field-based role, involving frequent travel within Bukoto and to client sites.

May require work outside standard hours to meet targets and recover assets.

Requires working outside of normal office hours and the ability to operate effectively in high-pressure, stressful environments.

• Review the list of overdue accounts and organize recovery schedules in accordance with company policies.
• Contact borrowers via calls, visits, and written communication to collect due loan repayments.
• Negotiate repayment plans and educate clients on their available payment options.
• Follow the correct legal and procedural steps to repossess motorcycles from defaulting clients, ensuring compliance with Ugandan law and our standards.
• Transport recovered motorcycles to the designated company yard.
• Maintain accurate records of all collection, repossession, and client interactions for reporting and audit purposes.
• Prepare and present daily, weekly, and monthly reports on collections and repossessions.
• Uphold professional conduct in all field operations.

• Strong negotiation skills
• Communication skills
• Customer service skills
• Computer literacy
• Proficiency in record keeping and reporting (Excel, email, etc.)

• Minimum of a Diploma or Bachelor's degree in Business Administration, Finance, Accounting, or a related field
• Valid motorcycle permit for field movement (Class A)
• Thorough understanding of Uganda's debt recovery regulations and legal repossession requirements