True North jobs in Uganda
JOB DETAILS:
Job Summary
The Collection Officer plays a crucial role in maintaining positive financial health by managing and overseeing the collection of outstanding debts from customers. They are responsible for implementing efficient collection strategies, maintaining accurate records, and ensuring compliance with company policies and regulations.
Key Deliverables
• Timely Debt Collection
• Debt Recovery & Analysis
• Customer Engagement & Relationship Management
• Compliance & Reporting
Responsibilities
• Develop and implement effective debt collection strategies to minimize overdue accounts and maximize collection rates.
• Contact customers to discuss overdue payments, negotiate payment plans, and resolve payment issues in a timely manner.
• Maintain accurate records of all collection activities, including correspondence, payment arrangements, and account status updates.
• Monitor accounts receivable aging reports and prioritize collection efforts based on the age and amount of outstanding debts.
• Collaborate with internal stakeholders, such as sales and customer service teams, to address customer inquiries and resolve billing disputes.
• Prepare regular reports on collection activities, outstanding debts, and recovery rates for management review.
• Ensure compliance with company policies, procedures, and regulatory requirements governing debt collection practices.
• Continuously evaluate and improve collection processes to enhance efficiency and effectiveness.
• Build and maintain positive relationships with customers to facilitate prompt
• payment and resolve issues amicably.
Skills & Experience
Experience & Knowledge required (to do the job)
• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Proven experience in debt collection or credit management role.
• Familiarity with debt collection laws, regulations, and best practices.
• Strong negotiation, communication, and interpersonal skills.
• Proficiency in Microsoft Office applications and accounting software.
• Ability to work independently and collaboratively in a fast-paced environment.
Competencies
• Strong analytical and problem-solving skills.
• Excellent attention to detail and organizational skills.
• Ability to prioritize tasks and manage time effectively.
• Customer-focused with a commitment to providing exceptional service.
• Results-oriented with a drive to achieve collection targets.
Job Experience: No Requirements
Work Hours: 8
Experience in Months:
Level of Education: Bachelor Degree
Job application procedure
You can apply by submitting your cover letter and CV to truenorthafrica.com>exechire
truenorthafrica.com with subject line Credit Officer by 5th May 2024
All application documents Must be in either PDF or MS. Word.
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