Client Relations Officer job at Lancet Laboratories Uganda Limited
Posted by: ugashare-Volunteer
Posted date: 2024-May-24
Location: Fortportal
Vacancy title: Client Relations Officer [ Type: FULL TIME , Industry: Health Care , Category: Management ] Jobs at: Lancet Laboratories Uganda Limited
Deadline of this Job: Wednesday, May 29 2024 Duty Station: Within Uganda , Fortportal, East Africa Summary Date Posted: Friday, May 24 2024, Base Salary: Not Disclosed Similar Jobs in Uganda Learn more about Lancet Laboratories Uganda Limited Lancet Laboratories Uganda Limited jobs in Uganda
JOB DETAILS: About the position Key Responsibilities Sales • Sell/Promote Lancet Uganda services as per the assigned target set. • Meet set quantitative and qualitative targets • Identify our customer pain-points and ensure that these are escalated as appropriate to ensure resolution • Iidentifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services. • Adhere to the steps outlined from the selling skills tool. • Organize appointment and meetings (e.g CME’s, Round table meetings e.t.c) with all the various healthcare ecosystem staff. • Ensure that there is a return on investment in sales activities • Develop a territory action plan to execute with proficiently on the agreed upon targets. • Submit timely sales and revenue report as per my stipulated guidelines i.e. Every week or as advised by the immediate manger and / or head of department Marketing • Promote marketing communications related to the various services we offer through the marketing material provided. • Build & maintain relationships with key employees among our customers. • Track and monitor the customer needs throughout their journey. • Act as point of contact for compliments and complaints and manage appropriately. • Ensure both the company and clients adhere to contract terms i.e SLA. • Attend company sponsored events such as doctor conferences and meetings. • Contributing to the development of marketing strategies. • Gather competitor intelligence from available industry reports, public information, field reports, and relay the same to immediate supervisor to inform company tatics. Business development • Reach out to customer leads through cold calling • Advise clients on creating profitable business by advising on the policies around our SLA’s. • Ensure business continuity is carried out if there is a reassignment of territories. i.e Co-ride with fellow CRO for proper handovers. Other • Maintain or update business databases to ensure correct and accurate information. Required Experience • Minimum holder of higher diploma in Marketing, Business Development or equivalent • Relevant qualifications in Medical Science, pharmaceuticals • Minimum of 2 to 3 Years Relevant Working Experience in Similar Role Competencies required for the Job • Analytical processes and services • Attention to detail • Business numeracy • Excellent communication skills • Confidentiality\Sensitivity • Flexibility • Interpersonal skills • Self-management • Basic Accounting skills Work Hours: 8
Experience in Months: 36
Level of Education: Associate Degree Job application procedure
Interested applicants should submit their Application, CV, certified ID copy, qualifications. To: Human Resource Manager, Lancet Laboratories Uganda Limited, Pox 36335, Kampala. Or Hand deliver Lancet Head Quarters, North Park Plaza, Bweyogerere, Opposite Uganda National Bureau of Standard (UNBS). Or Email: lancet.co.ug >hr lancet.co.ug Short listed candidates will be required to undergo background checks and assessments.
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