Claims Officer job at Dfcu Bank
Posted by: ugashare-Volunteer
Posted date: 2024-Mar-29
Location: Kampala
Vacancy title: Claims Officer [ Type: FULL TIME , Industry: Banking , Category: Accounting & Finance ] Jobs at: Dfcu Bank
Deadline of this Job: Friday, April 12 2024 Duty Station: Within Uganda , Kampala, East Africa Summary Date Posted: Friday, March 29 2024, Base Salary: Not Disclosed Similar Jobs in Uganda Learn more about Dfcu Bank Dfcu Bank jobs in Uganda
JOB DETAILS: JOB PURPOSE: Reporting to the Manager Claims, the role holder will be responsible for processing insurance claims across the Bank, with a focus on enhanced claims recovery for improved customer experience and satisfaction. LOCATION: Kampala KEY ACCOUNTABILITIES: • Review, compile, and submit to insurers, all necessary claim documentation to ensure accurate and complete processing of claims. • Notify insurers of new claims, forward supporting documents, follow up for settlement and call for any outstanding documents. • Maintain and update claims register /Bancassurance Portal. Document and file all reported claims per internal and regulatory guidelines. • Support loan recovery efforts by following up on claims to ensure that they are settled within the stipulated timelines to reduce the risk of credit facility write-offs. • Regular updates to customers and relationship managers on claim positions and statuses. • Respond to all inquiries regarding claims and provide information as requested by the various stakeholders. • Timely settle customer complaints and promote quality interactions with all stakeholders. • Compliance with the Bank’s policies and procedures Regulatory guidelines and post-audit recommendations. • Prepare regular claims reports as required by management. KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED: • University degree from a recognised university. • A Certificate in Insurance (CIU). A diploma in insurance will be an added advantage. • At least 3 years insurance claims experience. Insurance sales experience will be an added advantage. • Knowledge of practical application insurance covers. • Thorough knowledge of the financial services industry • High level of integrity and ethical standards • Attention to detail, excellent analytical skills and ability to demonstrate a high degree of accuracy. • Excellent interpersonal, verbal, written, communications and independent judgement skills. • Good organisational skills. • Excellent negotiation skills. • Conflict resolution skills Work Hours: 8
Experience in Months: 36
Level of Education: Bachelor Degree Job application procedure
If you believe you meet the requirements as noted above, please forward your application with a detailed CV including your present position and copies of relevant professional/academic certificates (University Transcript, O & A level), by close of business on Friday 12th April 2024 to the email address indicated below; dfcugroup.com>Vacanciesbankdfcugroup.com
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