City Technical Operations Associate job at Autochek Africa

Description

Autochek Uganda is hiring a City Technical Operations Associate with the following key duties and responsibilities;

Technical Support & Repair

Key Duties and Responsibilities;

• Support the technical Lead with all stages of the after-Sales service delivery in the assigned territory.
• Increase after-market sales by establishing business relationships with potential partners and customers.
• Supervise to ensure service excellence of all routine and scheduled maintenance services in the assigned territory.
• Support the Technical Lead with the identification, recruitment, development, and relationship management of aftermarket dealers and workshop partners in the assigned territory.
• Review work orders and discuss work with the implementation team.
• Review partners & customers periodically to ensure healthy ROI.
• Confer with the team to obtain descriptions of vehicle problems and to discuss work to be performed and future repair requirements.

Technical Requirements

• Strong communication, organisation, and negotiation skills
• After-sales Automotive product knowledge and marketing
• Strong OEM and technical skills
• Proven track record of leading successful, innovative commercialisation
• Strong experience in operational management, business development, spare parts & services management.
• A strong knowledge of automotive
• Good people management skills

Minimum Requirements

• Existing relationship with genuine parts vendors and auto industry leaders.
• Strong knowledge in network development, workshop organisation, quick service, commercial vehicle and technical training
• Minimum of 3years of automotive industry experience with increasing levels of responsibility in technical operations
• Understands the extended enterprise and have an appreciation for value creation based on an understanding of the overall vision for the business
• Thoughtful and demonstrates good judgment and strong decision-making based on accurate and timely analysis
• Able to deliver the highest standards of customer service
• BSc degree or diploma in Mechanical Engineering or related field.
• Extensive training in automotive after-sales

• Support the technical Lead with all stages of the after-Sales service delivery in the assigned territory.
• Increase after-market sales by establishing business relationships with potential partners and customers.
• Supervise to ensure service excellence of all routine and scheduled maintenance services in the assigned territory.
• Support the Technical Lead with the identification, recruitment, development, and relationship management of aftermarket dealers and workshop partners in the assigned territory.
• Review work orders and discuss work with the implementation team.
• Review partners & customers periodically to ensure healthy ROI.
• Confer with the team to obtain descriptions of vehicle problems and to discuss work to be performed and future repair requirements.

• Strong communication, organisation, and negotiation skills
• After-sales Automotive product knowledge and marketing
• Strong OEM and technical skills
• Proven track record of leading successful, innovative commercialisation
• Strong experience in operational management, business development, spare parts & services management.
• A strong knowledge of automotive
• Good people management skills
• Existing relationship with genuine parts vendors and auto industry leaders.
• Strong knowledge in network development, workshop organisation, quick service, commercial vehicle and technical training
• Understands the extended enterprise and have an appreciation for value creation based on an understanding of the overall vision for the business
• Thoughtful and demonstrates good judgment and strong decision-making based on accurate and timely analysis
• Able to deliver the highest standards of customer service

• BSc degree or diploma in Mechanical Engineering or related field.
• Extensive training in automotive after-sales